Head, Customer Facing Capabilities, UK IE

Head, Customer Facing Capabilities, UK IE

• Reading, Uk

About the job

Our Team:

The GTMC organization goal is to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This organization is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

GTMC organization aims for:

• Centralization of Go-to-Market excellence and operational tasks across GBUs.
• Standardizing best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global.
• Defining clear ways of working and bringing clarity on interfaces with GBUs.
• Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency.
• Establishing best-in-cost solutions by leveraging our bargain power with preferred suppliers established by Procurement.

As part of GTMC, vision of the Customer Facing Capabilities pillar is the definition of Sanofi-wide best-in-class strategies for training and learning, target and segmentation, incentives, operations planning, performance management, GTM deployment, and administration of all used tools to provide the best support for our field forces, fostering standardization and respecting key particularities of each geography in order to enable impeccable execution and to reach high performance. GTMC will also collaborate closely with Digital to provide consistent global tools and with Procurement to guarantee the leverage of global deals with preferred suppliers.  The leaders of each GTMC pillar will have to ensure perfect integration among them.

As a Head, Customer Facing Capabilities, UK IE:

• You will be a member of Regional Customer Facing Capabilities Leadership Team.
• You will lead and set-up a team of local Customer Facing Effectiveness Managers and Specialists that uses complementary strengths and develop dedicated, strong, diverse and inspiring leaders that lead by example and walk-the-talk
• You will continuously work with Country/MCO leaders to deliver the value and insights as true partner in enabling business growth.
• You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Medical, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers.
• You will role model Play-To-Win principles, delivering high performance in the “what’s” and “how’s”.

Main responsibilities:

• Lead and develop high-performing local Customer Facing Capabilities team.
• Drive effectiveness of Customer Facing Capabilities, be a strategic advisor to country\MCO leadership and support optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives.
• Localize and drive implementation of global policies, internal controls and process guidance’s to boost standardization and simplification: field activity management, incentives and target setting, customer segmentation and targeting, field design and resource allocation.
• Drive execution of field effectiveness KPIs and tools.
• Collaborate with other GTMC pillars, GPOs and Digital to avoid any fragmented solution.
• Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools).
• Ensure priority support to new launches.
• Continuously improve the Customer Facing Capabilities Team.
• Ensure the accomplishment of financial budget requirements and targets.
• Delivery of best-in-class and best-in-cost support to our businesses and respective field forces.
• Identify and address key local challenges and bottlenecks.

About you

Experience:

• Multiple years’ experience of working in a Commercial Operations environment, especially in supporting field force operations.
• Experienced in leading by influence.
• Background of complex project management
• Financial skills to lead the performance of responsibility perimeter.
• Proven delivery of outstanding results.

Personal Characteristics:

High persistency and resilience, hands-on, accountability, creativity, initiative, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills.

Soft and Technical skills:

• Business: Numerate and with good analytical skills; Ability to prioritize; Financial acumen; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.
• Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results.
• Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization.
• Education: Higher education in Business Administration, Finance or a similar field.
• Languages: Excellent knowledge of English language (spoken and written).

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS.
• If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.

Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.
If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.