Omnichannel Operations Officer - VIE Contract

iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.

PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications that are submitted in English will be considered. Please make sure to apply with your personal email address.

About the job

As Omnichannel Operations OfficerVIE within our North Europe Omnichannel Operations Team, you’ll be a model to Take the Lead principles and behaviours, delivering high performance in the “what’s” and “how’s”, operate in a lean but effective agile manner, use data and available analytics to support transformation, and continuously work with GBU’s to deliver the value and insights expected from the Omnichannel Operations GTMC pillar as true partner in enabling business growth, establishing one single voice locally, prioritizing the needs of all businesses and the point of view of cross-functional teams.

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About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

• Support on planning, execution, insight and improvement of various omnichannel capabilities.
• Deliver knowledge to improve customers experience cross-GBU (digital and non-digital channels) to ensure a best-in-class customer experience.
• Support and sometimes lead local deployment of Omnichannel transformation programs.
• Deliver insight for cross-BU change management for adoption of innovative / best-in-class practices and capabilities to maximize business impact and efficiency.
• Support effective communication, training, and adoption of changes across the organization in collaboration with Omnichannel BU Managers.
• Communicate results and key insights to commercial and medical team members, fostering alignment and understanding, and enhancing data-driven actions.

About you

Experience:

• Previous experience in leading Omnichannel, Customer Engagement or Digital Marketing operations, with a focus on transformational projects management.
• Previous experience within digital project management - website/app development from A to Z, or similar area would be a great asset.
• Understanding of healthcare customer journeys is a plus.

Soft and technical skills:

• A team player with advanced communication skills, able to work in a cross-functional environment and to have a helicopter view.
• Having “hands-on” mindset, proactive, result oriented, accountable and independent, creative, with learning agility.
• Advanced project Management skills gained from an experience in leading transversal projects involving cross functional teams.
• Good knowledge of the online do’s and don’ts (i.e. WWW, social media), and MS Office, IS tools, iOS devices, Google analytics, SEO, CMS and similar.
• Analytical capabilities, understanding of HTML5, CSS and mobile development a plus.
• Great interest in digital and other new media (apps, social,…) and in IS and Digital Marketing (WEB, APP, SEO, ORM, SEM, CMS, Google analytics, Social Media and other new media).

Education:

• Master’s Degree in Digital Marketing, Business Administration, Science or similar field.

Languages:

• Advanced English skills.

Why choose us?

• Be part of a pioneering biopharma company where patient insights shape drug development.
• Work at the forefront of AI-powered science that accelerates discovery and improves outcomes.
• Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams.