Customer Experience Partner Pulmonology

• Location: Israel

• Field work position

• Job type: Permanent, Full-time

About the job

As a Customer Experience Partner Pulmonology within our Immunology team, you'll orchestrate all customer interactions using diverse messages and channels to deliver superior customer experiences and inspire optimal solutions for our patients. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology – with the scale and urgency patients deserve.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Act as a bridge between commercial and customer experience functions to ensure seamless collaboration

• Proactively manage customer insights flows (needs, expectations, feedback, pain points) and provide actionable intelligence to build outcome-driven communication strategies

• Work with Commercial managers to design optimal customer journeys that mirror customer and patient needs while addressing pain points

• Own and tailor customer communications to meet specific customer requirements and preferences

• Collaborate with cross-functional teams to define effective customer experience visions and implement customized activation strategies across all channels

• Implement and manage customer relationship management systems to foster customer loyalty and engagement

• Manage all customer touchpoints and lead engagement plans using strategic evaluations and programs that align with audience needs

• Monitor and analyze customer satisfaction metrics to strengthen customer experience and develop responsive programs and initiatives

About you

• Experience:  Demonstrated pharmaceutical sales experience with proven ability to manage commercial activities for diversified portfolios

• Technical skills: Sales management knowledge, strategic analysis and planning capabilities, and project management skills

• Data-driven approach with proven ability to analyze trends, derive actionable insights, and present data confidently to healthcare professionals

• Communication skills: Excellent interpersonal abilities to negotiate, communicate, present, and persuade among internal teams, healthcare decision makers, physicians, and patients

• Education: University degree in a relevant field ( science, medical etc. )

• Languages: Fluent in Hebrew and good English language knowledge and skills (written and oral)

• Leadership qualities: Ability to engage others through active communication, transformative mindset, and strong analytical skills with ability to work independently and make quality decisions

Why choose us?

• Help shape the future of care for chronic and complex conditions like diabetes, transplant, and cardiovascular disease

• Drive meaningful impact at global scale with medicines that reach more than 100 million people each year

• Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with the world

• Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond

• Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle

• Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose

• Contribute to innovations that improve outcomes, relieve pressure on healthcare systems, and expand access worldwide

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