Customer Experience Partner Pulmonology
Israel Permanent Posted on Jan. 08, 2026Location: Israel
Field work position
Job type: Permanent, Full-time
About the job
As a Customer Experience Partner Pulmonology within our Immunology team, you'll orchestrate all customer interactions using diverse messages and channels to deliver superior customer experiences and inspire optimal solutions for our patients. Ready to get started?
Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology – with the scale and urgency patients deserve.
About Sanofi:
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities:
Act as a bridge between commercial and customer experience functions to ensure seamless collaboration
Proactively manage customer insights flows (needs, expectations, feedback, pain points) and provide actionable intelligence to build outcome-driven communication strategies
Work with Commercial managers to design optimal customer journeys that mirror customer and patient needs while addressing pain points
Own and tailor customer communications to meet specific customer requirements and preferences
Collaborate with cross-functional teams to define effective customer experience visions and implement customized activation strategies across all channels
Implement and manage customer relationship management systems to foster customer loyalty and engagement
Manage all customer touchpoints and lead engagement plans using strategic evaluations and programs that align with audience needs
Monitor and analyze customer satisfaction metrics to strengthen customer experience and develop responsive programs and initiatives
About you
Experience: Demonstrated pharmaceutical sales experience with proven ability to manage commercial activities for diversified portfolios
Technical skills: Sales management knowledge, strategic analysis and planning capabilities, and project management skills
Data-driven approach with proven ability to analyze trends, derive actionable insights, and present data confidently to healthcare professionals
Communication skills: Excellent interpersonal abilities to negotiate, communicate, present, and persuade among internal teams, healthcare decision makers, physicians, and patients
Education: University degree in a relevant field ( science, medical etc. )
Languages: Fluent in Hebrew and good English language knowledge and skills (written and oral)
Leadership qualities: Ability to engage others through active communication, transformative mindset, and strong analytical skills with ability to work independently and make quality decisions
Why choose us?
Help shape the future of care for chronic and complex conditions like diabetes, transplant, and cardiovascular disease
Drive meaningful impact at global scale with medicines that reach more than 100 million people each year
Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with the world
Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond
Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle
Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose
Contribute to innovations that improve outcomes, relieve pressure on healthcare systems, and expand access worldwide
#LI-EUR
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
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