R&D System User, Access & Management Support

Job title: R&D System User, Access & Management Support

• Location: Hyderabad

About the job

Our Team:

Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions​.

The User Role & Access Management Specialist within our Research & Development (R&D) team will play a critical role in ensuring secure and efficient access to our systems and data. Your responsibilities include:

Access Control and User Profiles:

oAnalyze user access needs and determine appropriate access levels, including creating standards for various roles across our teams and systems.

oSet up and maintain user profiles, roles, and access rights in our R&D systems.

oManage the demand process and the follow-up of demands and incidents. 

oSupport the user access cleaning and compliance process. 

oContribute to the implementation of Role and Access User Management Process and data for the deployment of new global R&D Applications across functions. 

Monitoring and Compliance:

oMonitor access activities to identify any issues, unauthorized access/ attempts, system outages or other issues impacting accessibility and security

oPerform regular audits to ensure access rights align with job roles and responsibilities.

oEnsure compliance with quality/ security standards and data privacy regulations.

oContribute to incident resolution with Digital function. 

oContribute to simplify and accelerate the process. 

oGenerate KPIs and dashboard. 

Collaboration and Communication:

oDevelop and maintain effective relationships with all internal / external customers: internal critical stakeholders (R&D and Digital community) and external stake holders (CROs, contractors, Investigator sites) 

oSupport User Role and Access Management Team Leader in understanding of stakeholders needs & expectations and provide end to end solutions for User Roles & Access Management global activities across R&D 

oLiaise with R&D system owners and Digital Teams to manage new and existing user roles.

oAct as the key point of contact for all questions and business-related issues for User role

oResolve access issues promptly and maintain all service level agreements.

oCollaborate with Digital and security teams to improve access management systems.

oContribute to Roles and Use Access Management R&D Network  

oDevelops weekly and monthly status reports for management, capacity planning and new projects.

Documentation and Training:

oDevelop and maintain documentation related to roles and access management processes (Operational Business Documents, & Training documents.

oTrain managers & internal and external requesters / end-users 

oProvide training to users on access management policies and procedures.

In summary, you’ll safeguard our critical R&D data by managing user access effectively

About you

• Experience in previous system role and access management or ownership experience required. Ideally trained in various Clinical, Development and regulatory systems including Veeva Vault, RIMs, CTMS Tools, iEnvision, etc.

• Ability to quickly learn new systems, interfaces and tools.

• Familiarity with pharmaceutical processes, product development, and regulatory requirements.

• Understanding of drug development stages, clinical trials, and manufacturing processes.

• Effective verbal and written communication to convey system related information.

• Collaboration with R&D system owners and stakeholders.

• Strong problem-solving skills for evaluating proposed changes.

• Identification of risks, benefits, and potential obstacles.

• Experience working cross-functionally with R&D teams and Digital teams.

• Comfort with evolving processes and frequent adjustments during development.

• Bachelor’s degree or equivalent, specifically in the digital or IT space

• Excellent communications skills, both verbal and written in English

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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