Manager - Customer Facing Effectiveness

Job title: Manager - Customer Facing Effectiveness

• Location: Hyderabad

About the job

Strategic context:

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

As a Manager Customer Facing Effectiveness within our global Go-To-Market-Capabilities (GTMC) Team, you’ll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes within the Customer Facing Hub.

Main responsibilities:

• SQL Expertise: Develop and maintain complex SQL queries for data extraction, transformation, and reporting. Optimize query performance for large-scale datasets and ensure efficient data retrieval. Debug and troubleshoot SQL issues across multiple environments and use cases. Collaborate with analysts and process experts to translate business requirements into SQL logic undefined

• Data Handling: Cleanse, validate, and transform raw data into structured formats suitable for analysis. Manage data ingestion pipelines and ensure consistency across sources. Perform data profiling and quality checks to identify anomalies and gaps. Maintain documentation for data sources, transformations, and lineage undefined

• Software Development Concepts: Manage workspace releases, deployments, and version control within ZICO. Handle workspace locks and coordinate with teams to avoid conflicts during development. Follow structured development workflows and contribute to process improvements.

• Data Modeling: Design logical data models to support analytics and reporting needs from each country specific needs. Collaborate with stakeholders to understand data relationships and business logic. Maintain, evolve and optimize data models as business requirements change from countries undefined

• Analytical Thinking: Analyze data to uncover trends, patterns, and insights that inform business decisions. Solve complex data-related problems using structured thinking and root cause analysis. Validate assumptions and hypotheses using data-driven approaches. Communicate findings clearly to technical and non-technical audiences undefined

• AWS Exposure: Use S3 for data storage and retrieval in cloud-based workflows. Trigger Lambda functions for lightweight data processing tasks. Work with RDS for relational database management and querying. Leverage EMR for distributed data processing and analytics.

• Cloud Infrastructure: Understand the architecture of cloud-based data pipelines and their components. Monitor and troubleshoot data flow across cloud services. Ensure scalability, reliability, and security of cloud-based solutions. Collaborate with DevOps or cloud teams to optimize infrastructure usage undefined

• Automation: Automate repetitive data tasks, build and maintain workflow automation for data ingestion, transformation, and reporting. Integrate automation into ZICO workspace operations to improve efficiency. Monitor automated processes and handle exceptions or failures proactively.

• Maintain effective relationship with the end stakeholders within the allocated GBU and tasks – with an end objective to develop education and communication content as per requirement undefined

• Collaborate with other Customer Facing Hub Managers to ensure right data is being tracked and reported on for core processes (segmentation, incentives, ...).undefined

• Secure adherence to compliance procedures and internal/operational risk controls in accordance with all applicable standards.

About you

• Experience: 7+ years of experience working on data pipeline projects and back-end tool enhancements within IT operations and healthcare projects

• Function skills: Understanding of customer facing capabilities or Sales force effectiveness in pharma. Ability to relate to incentive compensation and field deployment workstreams concepts to better align and contribute towards your roles and responsibilities.

• Soft skills: Ability to leverage internal networks, train analysts, Ability to act for change while achieving business goals and objectives, challenge the status quo.; High persistency and resilience.; Strong project management and planning skills; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders; Knowledge of industry-specific trends and market dynamics is a plus; Strong numeracy, analytical skills and business acumen.

• Education: Higher education in Computer science, Data science and Data engineering or a similar field.

• Languages: Excellent knowledge of English language (spoken and written).

Why chose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

• Play an instrumental part in creating best practice within our Go-to-Market Capabilities.

Pursue progress, discover extraordinary

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN videoand check out our Diversity Equity and Inclusion actions at sanofi.com!