Innovation & Conversational AI Expert

About the job

We are a passionate team of Digital Risk Advisors (DRA), specializing in the ERP/iSHIFT landscape. Our mission is to drive Digital Risk Management & Compliance to safeguard patient safety and foster the growth of Sanofi. One of our key drivers is to partner with product teams to provide strategic guidance and expertise across multiple risk domains. By assisting teams in navigating the risk and compliance environment, you play a pivotal role in ensuring the safety of both Sanofi and its patients.

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Risk Advisory Expert – ERP within our [Digital Risk & Compliance], your responsibilities include assisting product teams in the execution of risk profiles, implementing controls, developing risk management and action plans across various risk and compliance areas, and supporting audit, inspection, and assurance activities.

We are seeking an experienced Technical Leader to spearhead our conversational AI / emerging technology initiatives and drive the strategic evolution of our conversational AI capabilities. 
This role combines hands-on technical leadership with strategic planning, requiring someone who can architect robust solutions while mentoring development teams. 
The successful candidate will serve as the primary technical authority for our chatbot / innovation ecosystem, ensuring platform scalability, reliability, and continuous innovation. 
You will work closely with cross-functional teams to translate business requirements into technical solutions and drive the adoption of our platform.

He will also drive continuous innovation across multiple technologies including IBM Watson, GenAI, and LLMs.

• Main Responsibilities:

• Serve as Technical Lead for the Chatbot platforms, driving architecture decisions and technical strategy

• Lead and oversee platform evolutions and improvements for conversational AI systems

• Manage of innovative proof-of-concepts and prototypes, using emerging technologies including GenAI and LLMs

• Provide technical mentorship and coaching to developers

• Act as the escalation point for L2/L3 support teams on complex technical issues

• Support technical incubation and team upskilling for transition from POC to project

• Evaluate new technologies and frameworks to determine their potential business value

• Participate actively in business case creation and technical feasibility assessment

• Experience / Knowledge

• 8+ years of software development experience with at least 3 years in a technical leadership role

• Proven track record in AI/Chatbot development (IBM Watson expertise)

• Experience with NLP concepts, machine learning techniques, and conversation design principles

• Strong expertise in multiple programming languages, particularly Python and JavaScript

• Frontend experience with frameworks like Vue.js and React.js

• Backend experience with Node.js and cloud platforms (IBM Cloud, AWS, Azure)

• Integration expertise (REST API, OData, SOAP protocols, SQL and database management)

• Experience with enterprise systems integration (ServiceNow, Concur, Workday, COUPA) is a plus

• Experience with AI & ML, LLM, GenAI technologies and applications

• Experience with data consolidation and cleaning

• Project management capabilities

• Professional English proficiency (both written and verbal)

• Skills

• Excellent communication and leadership abilities

• Ability to bridge technical and business requirements

• Strong problem-solving and analytical skills

• Innovation mindset with practical implementation focus

• Qualification

• Bachelor's or master's degree in computer science, Software Engineering, Artificial Intelligence or related field

• IBM Watson & Cloud Certifications are a plus