Consumer Experience Research Lead

Job Title: Consumer Experience Research Lead

Location: Cambridge, MA   Morristown, NJ

About the Job

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before.

The Consumer Experience Group at Sanofi is seeking a proactive and insightful Design Research Lead to join our team. This role is instrumental in shaping the user experience by understanding user behaviors, needs, and motivations through various research methodologies. The ideal candidate will play a key role in informing design and product strategies to enhance user satisfaction and engagement.

At Sanofi, we are committed to delivering next-generation healthcare that meets the evolving needs of patients and customers. By harnessing stakeholder insights and leveraging cutting-edge technology like AI responsibly, we strive to explore problems deeper and solve sooner than ever before. Join our Consumer Experience group as a Research Lead, and you can help make this vision a reality.

As a Research Lead for digital products and tools within the Consumer Experience Group at Sanofi, you will play a crucial role in ensuring our solutions are user-centered, innovative, and highly adoptable. Your expertise in foundational and user-focused research will be essential for developing successful products that truly meet the needs and preferences of our users. By leading comprehensive research initiatives, you will gather valuable insights into user behaviors, motivations, and pain points, guiding the design and development process to create intuitive and effective digital solutions.

Join us at Sanofi and be a part of our mission to deliver cutting-edge healthcare solutions that make a real difference in the lives of patients and customers. Together, we can leverage data insights and AI to push the boundaries of what’s possible in healthcare.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities

Conducting research

• Foundational Research: Conduct foundational research to understand the broader context of user behaviors, needs, and motivations.

• Data Collection: Utilize methods such as surveys, interviews, usability testing, and field observations to gather qualitative and quantitative user experience data.

• Participant Recruitment: Identify and recruit appropriate participants for research studies, ensuring a diverse and representative sample.

Analyzing Data:

• Data Analysis: Identify patterns, trends, and insights from research data.

• Synthesis: Combine findings from multiple sources into comprehensive reports and presentations to support design decisions.

Developing User Personas and Journey Maps:

• User Personas: Create detailed personas to represent different user types based on research findings.

• Journey Maps: Develop journey maps to illustrate the user experience and identify key touchpoints and pain points.

• Usecases/ User Scenarios to understand how will the product be used and by who

Supporting Ideation and Prototyping:

• Facilitative Brainstorming and concensus building: Contribute research insights during ideation sessions.

Testing and Validation

Collaboration:

• Cross-functional Work: Collaborate with senior researchers, designers, product managers, and engineers to integrate research findings into product strategies and designs.

• Stakeholder Engagement: Ensure effective communication and collaboration with all stakeholders throughout the research process.

Presenting Findings:

• Reporting & Communication: Present findings to stakeholders,to facilitate evidence-based decision-making via clear and actionable research reports and presentations

• Compelling visual storytelling skills

Learning and Tools:

• Continuous Learning: Stay updated on the latest user research techniques and tools.

• Skill Enhancement: Apply new knowledge and tools to enhance research quality and effectiveness.

About You

Knowledge, Skills & Abilities

• Visual Communication: Create compelling research artifacts such as journey maps, personas, and user stories using tools like Adobe, FigJam, or similar. 

• Technical Proficiency: Proficiency in using various research and design tools to create and present research findings effectively: Dovetail, Usertesting, et. Al. 

• Analytical Skills: Strong ability to analyze and synthesize complex data into actionable insights. 

• Communication: Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders. 

• Problem-solving: Ability to think critically and solve problems based on research insights. 

Key Qualifications 

• Experience: Seasoned at conducting research directly informing digital development work and iteration cycles.

• Research Skills: Proficiency in various research methodologies, including surveys, interviews, usability testing, and field observations.

• Analytical Skills: Strong ability to analyze and synthesize complex data into actionable insights.

• Collaboration: Demonstrated ability to work closely with cross-functional teams, including designers, product managers, and engineers.

• Communication: Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders.

• Education: Bachelor’s degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Anthropology, or similar). Advanced degree preferred but not required.

• Technical Proficiency: Familiarity with tools like Adobe, FigJam, and other research and design tools. Fluent in developing visually compelling artifacts( journey maps, personas, etc..)

Desired traits

• You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company 

• Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details 

• Comfortable with change and ambiguity: you are naturally confident in a shifting world. 

• You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation 

• You have an intellectual curiosity that inspires others around you 

• Culturally curious, you are willing to work in an international environment 

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.