Customer Experience Partner (Medical Representative)

• Location: Cluj Napoca and surrounding counties (Alba, Bistrita, Sibiu)

About the job

As a Customer Experience Partner within our Commercial Immunology Team you’ll orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience and inspire them to provide best solution for our patients. Our team is responsible for promotion Insulin. Ready to get started?

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

• Consistently achieve sales objectives and provide feedback on market trends.
• Promote immunology products to healthcare professionals (doctors, pharmacists, etc.) within the assigned territory.
• Present product benefits, clinical studies and value to build trust and customer relationships.
• Gather and share customer insights to develop targeted communication strategies.
• Collaborate with the Customer Engagement Manager and Medical team to tailor customer journeys and execute omnichannel activities.
• Own and manage customer communication to ensure loyalty and satisfaction.
• Update and manage CRM systems to optimize customer interaction and sales performance.
• Assist with metrics to evaluate customer satisfaction and develop strategies for improvement.
  

About you

Experience:

• Proven sales experience in the pharmaceutical, healthcare, or related industry is a strong advantage.

Soft and technical skills:

• Proven sales experience in the pharmaceutical or healthcare industry.
• Strong interpersonal, negotiation, and presentation skills.
• Analytical skills with the ability to prioritize and make independent decisions.
• Excellent organizational skills to manage territory and customer relationships.
• Proactive, goal-oriented with a transformative mindset.
• Valid driver’s license for extensive travel.

Languages:

• Very good English language knowledge and skills (written and verbal)
• Romanian - Full professional proficiency

Education:

• University degree (medical field would be an advantage), preferably an additional education in Business Management or Marketing field

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

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