Order to Serve Data & Analytics Lead

Location: Barcelona - Spain

Type of work: Full time

The Order to Cash Data & Analytics lead is a data driven role focus on performance around 3 processes, Customer master data, Order management and Requests/claims from Customers (Order to Serve processes)

This role involves implementing company’s data governance strategy, leading & managing analytics projects, and ensuring data-driven decision-making across the organization.

This role liaises with multiples teams in an international and global context, mainly Global Process leads, Operational hub teams, Digital, Business system owners, Data process automation COE to deploy Best in Class processes, solutions within Business Operations Service tower Finance – Order to Cash team

In this context the main duties of the O2S Data & Analytics lead are:

• Create and enhance an interactive and user-friendly analytical framework through standard dashboards, KPIs and reports to monitor efficiencies, deviations, process adherence to provide actionable insights
• Guarantee adoption and deep understanding within the organization. Teach and train impacted users to democratize data usage
• Provide a first level of analysis providing insights to the Global Process leads, Business system owner and Hubs teams to answer to key business questions 
• Translating business needs to Power BI visualization, draft user stories into tasks for developers
• Responsible for collection, analysis, and translation of data to drive business performance, with a significant focus on ensuring data governance is implemented to maintain data quality, classification, privacy, and compliance
• Connect data-related issues with their business impacts, and make decisions regarding the data assets' quality, access and usage
• Ensure data governance is implemented to maintain data quality, classification, privacy, and compliance
• Assist in the resolution of definition conflicts within and between processes
• Ensure data quality rules are applied to each data asset
• Champion resolution (at source) to address quality issues and liaise with other DML's on cross-functional/cross-process data management related issues
• ensure data assets are secured based on classification and attribute level where applicable
• Review data sharing within and across processes
• Maintain high quality, consistent and accurate master and reference data within and
• between processes, systems and applications where applicable
• Ensure the accuracy and integrity of data collected from various internal and external sources

JOB-HOLDER ENTRY REQUIREMENTS:

Language

• Excellent English written and verbal  
• Knowledge of any other European languages is advantageous

Functional Skills

• At least 6 -10 years´ experience in Analytics or similar
• Strong knowledge of at least one of the following processes: customer master data, Order management, Claims management
• Good business acumen

Technical

• Hands-on experience of Power BI, RPA is critical
• Solid SAP knowledge is a must
• Experience of Agile working ways, knowledge on Jira / Confluence is an advantage

Interpersonal

• Excellent stakeholder management skills
• Excellent written and oral communication & inter-personal skills
• Self-starter, initiative-taker, and ability to work independently under pressure and deliver high level of customer service
• Strong problem solving, deductive and analytical skills
• Ability to train, promote, and develop clear and concise presentations

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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