Patient Support Specialist

Reference Number: R2876194

Position Title: Patient Support Specialist

Department: Patient Support Services Specialty Care Canada

Location: Toronto, ON (Hybrid)

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.​

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.​

The Sanofi Patient Support Services (PSS) team is focused on enabling patient access to Sanofi therapies by providing reimbursement navigation, logistics support, financial assistance, and patient education. 

Sanofi offers several programs across a number of therapeutic areas.  In addition, Sanofi is expected to launch new products and new indications for existing products that will require the design and launch of new patient support services.   

The Specialist, Patient Support Services, will work closely with the Lead, Patient Support Services, internal Sanofi cross-functional teams and PSS vendors to ensure the ongoing support of patient access to therapy with the highest standards of services, support and care. The position will report to the Head, Patient Support Services, Sanofi Genzyme.  This is a hybrid position based in Toronto, ON.    

Main responsibilities:

In particular, the Specialist, Patient Support Services will partner with the Lead, Patient Support Services to:

• Develop, manage and communicate the status of project plans for the launch of new indications and new PSS initiatives (including new digital capabilities)
• Prepare PSS performance metrics reports, status updates and communications for global and local management teams as needed
• Manage vendor partners Support the Lead, PSS to ensure appropriate vendor deliverables, timelines, and budgets are maintained according to contract terms
• Ensure compliance with local and global PSS processes, and support audit readiness and response requirements
• Gain insight into the objectives of other functions and react quickly to recommend and promote efficient PSS solutions or alternatives to business challenges.
• Work across Sanofi businesses, functions and within the PSS team to identify and share best practices
• Work with the field teams to maintain a current understanding of health care provider and payer needs relating to support provided through the PSS
• Act as an ally for diversity, equity and inclusion in all elements of our business

About You

Required Qualifications:

• Bachelor’s Degree; relevant master’s degree preferred
• 1-3 years relevant pharmaceutical experience including experience working with Patient Support Services
• Experience working with cross-functional stakeholders to deliver innovative solutions that improved patient access to therapy and/or created new ways of working to resolve key business challenges; experience piloting new digital capabilities is an asset
• Strong collaboration, organizational and operations skills; ability to work both independently and as part of a team

• Demonstrated leadership/ and analytical skills, ability to delivery on project objectives in a timely manner
• Proven ability to communicate and present effectively to cross-functional and cross-organizational teams in a matrix environment
• Ability to flex, adapt and lead in an environment of changing business priorities
• Excellent writing, excel, power point and organizational skills required
• Bilingual is an asset (English/French)

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.​​
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.​
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.​
• ​Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs​

This position is for a current vacant role that we are actively hiring for.​

Applications received after the official close date will be reviewed on an individual basis.

AI Usage

"Artificial Intelligence” refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company’s Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canada’s Privacy Officer via Sanofi’s data subject request portal,  Data Subject Rights Webform. The Data Subject Rights Webform can also be used to request access or correction of your personal information and file a complaint.

Sanofi is an equal opportunity employer committed to culture, inclusion, and experience. Our goal is to attract, develop and retain highly talented employees, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.​

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Toute compensation sera déterminée en fonction de l'expérience démontrée. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise. Des informations supplémentaires sur les avantages sociaux peuvent être trouvées ici.