People Services Generalist

Job title: People Services Generalist

Location: KL

About the job:

Manage external workforce management for SBO Asia as per their respective Service Level Agreements. The role will oversee key people lifecycle activities including onboarding, transfers, offboarding, and contractor management, ensuring all processes are delivered in compliance with defined Service Level Agreements (SLAs) and operational KPIs. 

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

• Manage the contracting process from external resource creation to onboarding
• Coordinate the administration of external suppliers
• Coordinate and administer contract end and offboarding activities
• Ensure that changes are correctly reflected in all related systems
• Address operational issues and follow through to resolution in an effective and timely manner
• Deliver operational KPIs and comply with Sanofi policies and guidelines including GDPR
• Provide Level 2 support for this sub-process
• Participate in continuous improvement initiatives

Operation

• Coordinate and manage external workforce activities in CREW and on the ground with the various stakeholders relating to Sanofi entities within the perimeter of SBO Greater Asia and deliver the expected services
• Manage External Workforce Master Data and coordinate with the various stakeholders to make an efficient and seamless on-boarding experience 
• Manage External Workforce Master Data changes in CREW and related systems, coordinate with external parties for training as required
• Administer contract end activities, coordinate collection of assets
• Monitor data quality and identify potential issues and take pro-active measures
• Prepare periodic reporting and ad-hoc reports 
• Execute in compliance with Sanofi policies and guidelines  
• Complete all activities as per the global Core Model and operational KPIs
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope
• Build and document SBO Core Model process knowledge (Level 6/7) relating to external workforce management
• Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition

About you:

Expected skills

Functional

• Broad understanding of HR process and activities (essential)
• Awareness of data privacy rules (GDPR etc) (advantageous)
• Strong problem solving, deductive and analytical skills (advantageous)

Technical

• Computer literate and familiar with HR / Human Capital Management related tools & systems as e.g. Workday, ServiceNow (advantageous)
• Knowledge of Microsoft Office with advance level proficiency in Excel (advantageous)
• Proficiency in English

Interpersonal

• Ability to interact with internal and external clients in a professional manner (essential)
• Team player, able to work collaboratively transversally and with HR front line teams with an end-to-end mindset (essential)
• Good communication skills (advantageous)
• Attentive to customer needs and feedback (advantageous)

Leadership

• Organized and structured to execute tasks as per deadlines (essential)
• Attentive to detail and works with precision (advantageous)
• Action oriented, delivery driven, change agent (advantageous)

Requirement

• Graduate or Master’s degree with HR or Business Administration (essential).
• Hands on experience in a HR role preferably in an international multicultural environment (advantageous).

Why choose us?

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.