ServiceNow Developer

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Join our Digital Team as ServiceNow Developer and you can help make it happen. This position is part of Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions​. Your job?The ServiceNow Developer serves as the technical owner of ServiceNow platform development, ensuring optimal implementation of solutions across service management processes. This role is responsible for designing, developing, and continuously improving ServiceNow applications to drive business value throughout the service lifecycle. The ServiceNow Developer manages technical implementations and works with the Senior Developers to engage design requirements that focus on process flow, customizations and third-party integration needs. Once engaged, the Developer ensures the defined integration points or workflows match the requirements outlined, as well as define the effort within the overall backlog. Concurrent to enablement activities, the Developer closely monitors ServiceNow development practices to ensure the platform quality is maintained so it can provide the best possible experience for our customers. 

Main responsibilities:

• Design and implement ServiceNow solutions in collaboration with DIGITAL teams, in alignment with Service Designers and Business Analysts
• Take accountability for code quality, performance and adherence to development standards
• Develop and maintain applications, workflows and integrations within the ServiceNow platform
• Establish technical roadmaps that support business objectives and enhance service delivery capabilities
• Manage ServiceNow development backlog, working with technology and business partners to provide backlog prioritization
• Prepare detailed estimates and test plans based on functional requirements
• Provide training and support programs related to ServiceNow processes, policies and procedures.
• Analyze, design, document and test software modifications for existing processes/configurations, reports, forms, extensions, and interfaces in the production environment
• Drive the design, configuration and deployment of new projects & system enhancements
• Guide development teams and business analysts on optimal technical approaches and provide expert implementation support
• Research and analyse business requirements, provide conceptual and detail designs to meet business needs, manage configurations in ServiceNow, and test and support the rollout of solutions
• Ensure coding best practices are followed in every sprint/delivery
• Create and maintain comprehensive technical documentation for developed applications and processes
• Coordinate with third-party vendors to manage technical activities and ensure timely completion
• Drive continuous improvement of implemented solutions based on performance metrics and user feedback
• Act as ServiceNow domain expert in the following areas: CSM, HRSD, SPM
• Contribute to strategic development projects requiring complex coding and platform customization
• Coordinate activities with cross-functional team members to drive project completion and technical excellence
• Establish and maintain development standards, methodologies, and governance
• Identify and mitigate technical risks through proactive planning and code reviews
• Translate business requirements into technical specifications and solutions
• Build partnerships across the organization to champion effective technical approaches
• Facilitate technical workshops and collaborative sessions to align stakeholders on solution architecture
• Identify emerging ServiceNow capabilities and technologies that could benefit the organization
• Recommend process and technology improvements based on platform capabilities and industry best practices
• Implement measurement frameworks to evaluate solution effectiveness
• Drive adoption of new capabilities through technical enablement and knowledge sharing

About you

• Experience: 3+ years of experience in ServiceNow development and customization, Proven track record in implementing and managing ServiceNow solutions in enterprise environments, Experience with ServiceNow modules including HRSD, CSM, SPM and platform capabilities, Background in service management with focus on technical solution delivery, Experience in a global, cross-functional environment, ServiceNow certifications preferred (Administrator, Developer, Implementation Specialist)
• Soft skills: Well-organized with ability to structure, prioritize, and meet deadlines, Excellent communication skills with ability to explain technical concepts at different organizational levels, Hands-on approach to problem-solving and solution implementation, Effective business partnering and customer relationship management, Strategic thinking with ability to connect technical solutions to business outcomes
• Technical skills: Advanced in ServiceNow platform development (JavaScript, business rules, UI policies, client scripts), Advanced in ServiceNow administration and configuration, Advanced in integration technologies (REST, SOAP, MID Server), Advanced in workflow design and implementation, Advanced in data privacy principles and security best practices, Working knowledge of ITIL, LEAN, and Continuous Improvement frameworks, Understanding of data modelling and database design techniques
• Education: BSc or Master’s degree in Computer Science
• Languages: Excellent English communication and writing