SAP S/4HANA Business Enablement Export/ICO Salesorder mgmt senior expert

• Location: Barcelona

This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating change management and capabilities development. 

The role is responsible for enabling the implementation of domestic order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include: 

• Leading the implementation of core model processes for export order management 

• Ensuring system design and configuration meet business requirements 

• Driving change management and stakeholder engagement 

• Supporting process and system testing with K-users 

• Coordinating with Global Process Leads for process design and improvements 

MAIN RESPONSIBILITIES

Preparation Phase

• Execute comprehensive data gathering activities across assigned export markets and business units 

• Conduct initial data validation, identifying inconsistencies or gaps in export order processes 

• Document and categorize export business scenarios and international routes to market 

• Collect as-is information, including export process flows and international trade system landscapes 

• Consider ongoing projects impacting the Export Order Management operating model 

• Analyze alignment of current export practices with planned S/4HANA design 

• Gather and consolidate export performance metrics and KPIs 

• Assist in stakeholder mapping and profiling for international trade partners 

• Support implementation roadmap development for closing gaps prior to go-live, liaising with the Global Process leads team 

• Contribute to gap analysis between current and target export operating model 

• Assist in translating gaps into business requirements aligned with S/4HANA capabilities for international trade 

Scoping and Design Phase

• Support detailed gap analysis between current export processes and core model 

• Assist in presenting core export model to stakeholders 

• Support core model defense process and analyze potential deviations for export scenarios 

• Document gaps and prepare escalation documentation for Design Authority to the Global process leads 

• Support development of design specifications for export processes with Ishift solution delivery team & integrator 

• Assist in translating export business requirements into functional specifications 

• Participate in design review sessions and document feedback for export-specific processes 

• Create and maintain export process design documentation in Signavio at L5/L6 to ensure up-to-date and complete process flows 

• Support sign-off process and track approvals for export-related designs 

• Document process improvement opportunities in export order management 

• Coordinate between international business stakeholders and technical teams 

Build & Test Phase

• Support K-user identification, engagement, and Core model understanding for export processes 

• Assist in developing testing schedules and resource plans for export scenarios 

• Work with K-users to develop and execute test scripts for export order management 

• Support defect resolution by completing requirements for export-specific issues 

• Collaborate on export process documentation and training material development 

• Support K-user training and certification activities for export order management 

• Track testing progress and maintain testing logs for export scenarios 

• Assist in preparing test completion reports for export processes 

Deploy & Hypercare Phase

• Prepare K-users to train end-users on export order management processes 

• Provide hypercare support for export-related issues if needed 

• Monitor export process performance metrics 

• Support business issue resolution during hypercare for international trade processes 

• Assist in business-technical team coordination for export-specific challenges 

• Support solution validation against export requirements 

• Assist in hypercare completion sign-off process for export order management 

Continuous Improvement

• Collect feedback on implemented export processes and systems 

• Document lessons learned and best practices in international trade processes 

• Support process enhancement implementation for export order management 

• Assist in knowledge transfer to operations teams handling exports 

• Monitor system core model adherence for export processes 

• Support continuous improvement initiatives in international trade 

• Help gather data for future enhancement business cases related to exports 

• Contribute to any Business value projects, Change requests, incidents where business enablement is needed for export processes 

Change Management

• Document process changes between Supply Chain, Trade, and any impacted partner functions specific to export order management 

• Map system changes and their operational impact on export processes 

• Support organizational impact analysis across regions for export operations 

• Gather data on role and responsibility changes in export order management 

• Assist in gathering local requirements and concerns related to international trade 

• Help identify training needs for export-specific processes 

• Support development of change management materials for export order management 

• Document change-related issues and concerns in international trade processes 

• Engage with key stakeholders to ensure buy-in for new export order management processes and systems 

Project Management and Governance

• Formalize and escalate risks and issues specific to export order management implementation 

• Ensure alignment between export order management processes and overall Order to Serve strategy 

• Support decision-making processes related to export order management design and implementation 

REQUIREMENTS

Educational Background

• Master's degree in International Business, Supply Chain Management, or related fields 

Professional Experience 

• 5-7 years' experience in Export Order Management processes 

• Strong experience in managing international trade transformation programs 

• Demonstrated expertise in SAP implementation projects, particularly in global trade management modules 

• Deep understanding of E2E Supply Chain and order-to-cash processes in an international context 

Key Competencies

• Strong project management and implementation skills in a global environment 

• Change management expertise with focus on cross-cultural challenges 

• Leadership and ability to influence without direct authority across international teams 

• Strong analytical and problem-solving capabilities in complex export scenarios 

• Excellent stakeholder management skills with international partners 

• Fluent in English; additional languages (e.g., French, Spanish, Mandarin) are a plus 

• In-depth knowledge of international trade regulations and compliance requirements 

MAIN INTERACTIONS

Internal

• Business Operations Order to Cash team (international focus) 

• iShift Program team and leadership 

• Regional implementation teams across export markets 

• Business Process Owners, Transition management, Automation COE within Business Operations 

• Supply Chain, Trade, Quality stakeholders involved in exports 

• IT and technical teams (ishift solution delivery, salesforce, esker, global trade management systems) 

• Change Management team 

• In-country and hub business users handling exports 

• K-users and super users in export operations 

External

• Implementation partners with international trade expertise 

• System integrators specializing in global trade management 

• External consultants on international trade 

• Technology vendors for export management solutions 

• Customs and trade compliance partners 

#LI-Hybrid #BarcelonaHub #SanofiHubs

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