Therapeutic Education Manager Rare Hematology, New York New England NE

Job Title: Therapeutic Education Manager Rare Hematology, New York New England NE

Location: Cambridge, MA

Grade: L2-2

Hiring Manager: Indhira Leaverette

About the job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Therapeutic Education Manager, Rare Blood Disorders – (New England New York NE)

We are committed to significantly improving the health and lives of people with rare blood disorders around the world through groundbreaking science. We empower people with aTTP and ITP to lead better lives and are passionate about supporting our communities and patients.

This role within Rare Blood Disorders (RBD) Patient Services:

• • The Therapeutic Education Manager (TEM) is a key field-based member of the US Rare Blood Disorders Patient Services team. The TEM provides disease and product information and on-going support, when appropriate, to ITP and aTTP patients.

  • The TEM establishes and maintains a strong working relationship with relevant HCP staff to provide education to ensure a seamless experience for patients. He/she is a subject matter expert on disease state, product, administration and services. 

  • The TEM works collaboratively with cross-functional team members to facilitate timely and on-going access to therapy.

  • TEM's must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements, for all field activities.

Duties & Responsibilities:

HCP Site Education (40%)

• Educate staff on disease, product, procurement, administration and support services in accordance with approved resources post prescription and/or shipment.

• Educate health care providers to ensure they are well informed prior to treating prescribed patients with approved resources.

• Develop and maintain account plans to support on-going education. Utilizes CRM to manage territory and record activities.

• Conduct educational programming with HCPstaff utilizing approved resources

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Patient Assistance (20%)

• Ensure the patient is well educated and does not face unnecessary barriers to therapy.

• Communicate any treatment barriers to the prescriber/office staff.

• Collaborate with field partners to reduce overall cycle time for prescribed patient starts.

• Collaborate cross-functionally with other field-based teams and case managers to support patient access, enrollment, and appropriate adherence to prescribed therapy.

Patient Education (40%)

• Engage with ITP and aTTP patients to educate on disease and product using approved resources

• Conduct branded and unbranded patient education programs (live and virtual) for ITP and aTTP patients using approved resources.

• Support appropriate on-going adherence to prescribed therapy.

• Identify opportunities to further support the ITP and aTTP communities, including representing Sanofi at local patient events.

• Maintain accurate and timely documentation of patient engagement within the CRM system.

About you

Knowledge, Skills & Competencies:

• Communicate any treatment barriers to the prescriber/office staff.

• Excellent presentation skills

• Experience with medical and pharmacy benefit products.

• Empathetic listening skills

• Language requirements: English required and bilingual Spanish preferred.

• Requires technical skills to effectively navigate and learn multiple complex platforms

Qualifications:

• BA/BS Degree is required, a nursing or clinical background is required; an advanced degree is a plus. The TEM is not the patient’s medicalprofessional however and must not be involved in care decisions or to provide medical advice. The patient should always be referred to his/her provider for medical advice.

• Previous commercial and/or clinical experience (hospital or home health)  is required.

• Rare Disease, Hematology/Oncology, Apheresis experience preferred.

• 3-5 years account management skills and/or patient education industry experience preferred.

• Prior product launch experience preferred.

• Ability to meet requirements for hospital credentialling

Requirements of the Job:

• Ability to travel up to 60% within a territory is required; ability to travel to meetings/trainings/programs as necessary - additional travel will be required within the assigned geography.
• Ability to work occasional weekends and evenings to attend conferences, events, and for other business needs.
• Valid Driver’s License

Why Choose Us?

Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.