Customer Experience (Sales) Specialist - Autoimmune T1D

• Location: Field based role

We have 5 opportunities based across 5 UK regions to be confirmed.

Reporting to the Sales Lead, you will be part of our Autoimmune Type 1 Diabetes (aT1D) Sales team while mapping to a bigger cross functional team of NHS engagement Managers, Population Health Specialists and Medical partners. As an aT1D Customer Experience Specialist you will have a customer facing role accountable for delivering sales performance in line with area sales targets for the promoted portfolio, through the development and delivery of strategic business plans by selling the brands (including early detection platform) to targeted customers and key accounts in line with an agreed communications and investment plan.

Main responsibilities

• Delivery of sales targets and KPI’s for promoted brands: develop and deliver local strategic business plan in conjunction with appropriate internal stakeholders; work collaboratively to develop brand and customer advocacy and influence across key accounts (at local and national level; mobilise advocates as required by the aT1D Franchise Team).
• Developing and maintaining product, therapeutic and local healthcare economy knowledge.
• Working collaboratively as part of a cross functional team to meet the needs of the business and the customer (HCPs).
• Understand & optimise an omnichannel strategy as part of the customer journey (CJ) to support customer objectives, proactively design, develop, deliver & measure short/medium and long term omnichannel strategies to ensure ‘Best in Class’ customer experience and engagement (Customer First Mindset).
• Create and update local service pathway maps.
• Maintain up to date customer/disease area/service knowledge to maintain competitive advantage.
• Collaborates with cross functional stakeholders to optimise and development and delivery of business plans (leads self & others as a CJ orchestrator).

Ethical Leadership

• Takes personal accountability to use personal experience and knowledge, as well as the training/tools provided by Sanofi to maintain a good knowledge and understanding of all ethics and governance relevant to the role (including the industry code of practice, Sanofi policies and procedures and any relevant legal requirements); and demonstrate personal leadership of applying these to all work undertaken.

Skills, experience and knowledge requirements

• Educated to degree level or equivalent, preferably with a science background.
• ABPI qualified, and detailed understanding of its practical application in a business environment.
• Knowledge of the NHS relating to aT1D including the local decisions, impact on Sanofi and changes that affect their customers.
• Experience of successfully working with prescribers (+ ORDM’s) in NHS.
• Ability to achieve sales success by applying high level selling skills.
• Ability to analyse complex internal and external data.
• Ability to share knowledge internally across an account team structure, to optimise all opportunities.
• Ability to contribute to the development and execution of shared business plans.
• Ability to achieve success within a changing environment (comfortable with ambiguity).

Role Specific Capabilities

• Business Ownership.
• Operates Strategically.
• Network Mapping.
• Agile Planning.
• Develops Therapy/NHS System Knowledge.
• Culture – Team & Collaboration.

Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.

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