Manufacturing and Supply
Where the
miracles of
science are made
a reality for patients

Complaints specialist

• Location: Miskolc, Hungary
• Job type: Permanent, Full time

About the job

• Supporting the implementation and maintenance of the complaint management process
• Assisting in the management and oversight of the site complaint handling process to ensure timely and effective resolution of product complaints
• Communicating with customers regarding the status and resolution of their complaints
• Documenting and maintaining records of complaint management activities and communications
• Assisting in investigations into product complaints, including root cause analysis and corrective actions
• Collaborating with cross-functional teams to address and resolve complaints
• Analyzing complaint data to identify trends and potential areas for product improvement
• Supporting audits and inspections by providing required information related to complaint management
• Ensuring process performance with other entities/sites involved in the management of complaints at the site level

Key roles:

• Decide on the coordination of specific complaint investigations, ensuring thorough root cause analysis and appropriate corrective actions  
• Advise cross-functional teams to address and resolve complaints

About You

• Experience in quality assurance or quality control within the pharmaceutical industry

Technical skills:

• Ability to analyze complex data sets, identify trends, and draw meaningful conclusions to improve complaint handling processes and product quality
• Excellent verbal and written communication skills to effectively interact with cross- functional teams, regulatory bodies, and customers, and to prepare detailed reports and presentations
• Strong problem-solving abilities to identify root causes of product complaints and implement effective corrective and preventive actions (CAPA)
• High level of attention to detail to ensure accuracy in complaint records, compliance with regulatory requirements, and thoroughness in investigations
• Proficiency in managing multiple projects simultaneously, prioritizing tasks, and ensuring timely completion of complaint investigations and related activities

Languages:

• Fluently English in writing and verbal
• Hungarian on native level