General Medicines
Where bold ideas and groundbreaking science shape
the future
of care
Customer Experience specialist L1-1
At a glance
With us, you’ll break new ground across a growing and diverse portfolio – from established medicines that millions rely on to pioneering breakthroughs in immunology and chronic disease care. Imagine the scale: your work will help deliver treatments to people around the world who live with diabetes, cardiovascular disease, and complications arising from transplant.
Fueled by groundbreaking advances in technology, we are accelerating innovation and expanding access faster than ever. If you’re ready to push boundaries, embrace the power of AI and digital tools, and shape the future of healthcare, this is where your ambition meets impact.
Job title: Customer Experience Specialist
Location: Jeddah
About the job
As Customer Experience Specialist, within our General Medicines team, you'll drive sales and market share of assigned Sanofi products while orchestrating customer-centric approaches in your designated territory. Ready to get started?
Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.
About Sanofi:
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities:
- Serve as the main point of contact for product information and brand messaging through multiple channels with healthcare professionals
- Conduct dynamic customer profiling and segmentation to prioritize interactions and develop impactful engagement plans
- Promote Sanofi products according to company rules and local regulations to achieve sales targets
- Execute hybrid representative and omnichannel campaigns with full empowerment to improve customer engagement
- Conduct regular pharmacy visits to monitor product availability, movement, and introduce new products
- Develop and implement territory coverage plans while maintaining compliance with internal sales systems
- Communicate with key opinion leaders, gather market feedback, and support knowledge transfer to new team members
About you
Education: Bachelor's degree in a medical field (Medicine, Pharmacy)
Experience: Proven sales and customer engagement experience in pharmaceutical or healthcare industry
Skills: Strong communication skills, customer relationship management, and territory planning abilities
Technical competencies: Proficiency with digital tools and CRM systems for customer engagement
Personal attributes: Results-driven with strong ethical standards and commitment to compliance
Other: Valid driving license and willingness to travel within assigned territory
Why choose us?
- Help shape the future of care for chronic and complex conditions like diabetes, transplant, and cardiovascular disease
- Drive meaningful impact at global scale with medicines that reach more than 100 million people each year
- Be part of a digital- and AI-powered business that's rethinking customer engagement and market access
- Stretch your career in a development playground with opportunities across functions and regions
- Work in a place that combines global scale with local expertise, backed by strong collaboration culture
- Contribute to innovations that improve outcomes and expand access to life-changing treatments worldwide
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
Find out more about this location
Why work with us
- Do the never done before. We push the boundaries of what’s possible: expanding access, accelerating innovation, and finding new ways to improve everyday health for millions.
- Drive the transformation. We’re leading the shift to AI-powered healthcare, using digital tools to reinvent how medicines are developed, manufactured, and delivered worldwide.
- Deliver at scale. Our reach is unmatched—we bring trusted treatments to millions worldwide, ensuring broad access and real-world impact at every stage of care.
- Make an impact that matters. From tackling global health challenges to advancing sustainable, inclusive healthcare, everything we do is driven by purpose.
Who ignites your potential?
For Sam, it was her mom—teaching her to listen, push boundaries, and put patients first. At Sanofi, we know your inspiration drives your impact. Bring your passion, and together, we’ll chase the miracles of science.
"Each disease, each country, each person brings opportunities that challenge us to push the boundaries, to think of better ways to look at healthcare and pioneer new possibilities."
Olivier Charmeil
Executive Vice President, General Medicines
Discover more
Accelerating Biopharma Innovation with McLaren Racing
What do Formula 1 and biopharma have in common? Speed, precision, and a drive for excellence. Discover how Sanofi is partnering with McLaren Racing to transform drug development with cutting-edge performance science.
Our Medicines
Explore how our medicines are transforming lives—from trusted treatments to groundbreaking innovations in chronic diseases, immunology, and beyond.
Join our
talent community
What could we achieve together? Every Sanofian works on projects that truly make a difference to people’s lives.
Sign up today and discover our latest opportunities as soon as they’re available.