SAP S/4HANABusiness Enablement Contracts & commercial conditions expert

• Location: Barcelona

This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The role supports the implementation of trade processes and master data management within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include: 

• Supporting the implementation of core model processes for trade and master data management 

• Assisting in ensuring system design and configuration meet business requirements 

• Contributing to change management and stakeholder engagement activities 

• Supporting process and system testing with K-users 

• Collaborating with Global Process Leads for process design and improvements 

Main responsibilities 

1. Preparation Phase

• Assist in data gathering activities for assigned business units or geographies 

• Conduct initial data validation, identifying basic inconsistencies or gaps 

• Document business scenarios and routes to market 

• Collect and organize as-is information, including process flows and system landscapes 

• Support the analysis of current practices alignment with planned S/4HANA design 

• Gather performance metrics and KPIs 

• Assist in creating and maintaining stakeholder mapping 

• Support the development of implementation roadmaps 

• Contribute to gap analysis between current and target operating model 

• Help translate gaps into business requirements 

2. Scoping and Design Phase

• Support gap analysis between current processes and core model 

• Assist in presenting core model to stakeholders 

• Document potential deviations from core model 

• Help prepare documentation for Design Authority escalations 

• Support the solution delivery team on design specifications 

• Assist in translating business requirements into functional specifications 

• Participate in design review sessions and document outcomes 

• Maintain design documentation in Signavio 

• Support approval processes and track issues 

• Document process improvement opportunities 

• Assist in coordination between business stakeholders and technical teams 

3. Build & Test Phase

• Support K-user engagement strategies 

• Assist in creating testing schedules 

• Support K-users during test script execution 

• Document defects and assist in developing resolution requirements 

• Contribute to the development of process documentation and training materials 

• Assist in K-user training activities 

• Help track testing progress and report on key metrics 

• Support the development of test completion reports 

4. Deploy & Hypercare Phase

• Assist in preparing K-users for end-user training 

• Provide basic hypercare support and document issues 

• Help analyze process performance metrics 

• Support the investigation and resolution of business issues during hypercare 

• Assist in coordination efforts between business and technical teams 

• Support solution validation and sign-off processes 

• Assist in hypercare completion activities and transition to BAU 

5. Continuous Improvement

• Collect feedback on implemented processes and systems 

• Document lessons learned 

• Support process enhancement activities 

• Assist in knowledge transfer strategies 

• Help monitor core model adherence 

• Support continuous improvement initiatives 

• Assist in identifying automation opportunities 

• Help gather data for enhancement project business cases 

6. Change Management

• Document process changes between functions and Business Operations 

• Assist in mapping system changes and their impacts 

• Support organizational impact analysis 

• Document role changes 

• Help gather local requirements and concerns 

• Assist in developing training needs analysis 

• Support the creation of change management materials and campaigns 

• Document change-related issues 

• Assist in stakeholder engagement activities 

7. Project Management and Governance

• Document risks and issues, supporting escalation when necessary 

• Ensure alignment between processes and overall strategy 

• Support decision-making processes by gathering and organizing relevant data 

• Assist in team capacity planning and resource allocation across projects 

• Support team alignment with project objectives and timelines 

• Assist in team performance monitoring and reporting 

Requirements

Educational Background

• Bachelor's degree in business-related fields; Master's degree is a plus 

Professional Experience

• 3-5 years' experience in Trade Processes and Master Data Management 

• Experience in transformation programs 

• Familiarity with SAP implementation projects, particularly S/4HANA and MDG 

• Understanding of Supply Chain and order-to-cash processes 

• Knowledge of commercial policy frameworks 

Key Competencies

• Good project management skills 

• Basic change management capabilities 

• Ability to work effectively in cross-functional teams 

• Strong analytical and problem-solving skills 

• Good communication and presentation skills 

• Fluent in English; Spanish is a plus 

• Ability to learn and adapt quickly 

• Strong attention to detail 

• Good organizational and time management skills 

• Basic understanding of data governance and process transformation 

Main Interactions

Internal:

• Business Operations Order to Cash team 

• iShift Program team 

• Regional implementation teams 

• Business Process Owners within Business Operations 

• Supply Chain, Trade stakeholders 

• IT and technical teams 

• Change Management team 

• Business users 

• K-users and super users 

External:

• Implementation partners 

• System integrators 

• External consultants 

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