Le contenu du poste est libellé en anglais car il nécessite de nombreuses interactions avec nos filiales à l’international, l'anglais étant la langue de travail.

Local Business Support

• Location : Gentilly

• Hiring Manager : Adrien COULON

About the job

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. 

Business Operations (BO) / Global Finance Services (GFS) is the Global Shared Service organization of Sanofi providing end to end services to all geographies covered by Sanofi Global Business Units (GBUs through Key Markets - North America, Europe, Japan, Greater Gulf - and International MCOs - MultiCountry Organizations) including the Order To Cash (O2C), of which Customer-Invoicing-to-Cash (CI2C) and Account-To-Report (A2R) Service Lines. In addition, BO hosts several Global Centres of Excellence (COE) and Global Hubs providing support and other services globally or on one part of the global geographies.

O2C Service Line, one of the pillars of GFS in Business Operations, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process and is progressively extending its scope to the Order to Serve sub-processes in order to build an integrated end-to-end order to cash process under one single organization.

The Local Business Support is a technico-Fonctionnel Expert managing and optimizing sales and distribution processes within the Organization. He is also the focal point on processes related to master data , sales, deliveries, pricing, and billing. He has the end-to-end overview of Order-to-Serve tools interfaced with SAP4HANA with a specific focus on local applicative landscape.

Main Responsibilities

-Guaranteeing the Order to Cash process : Flows control and Idoc analysis for EDI Pharm (hospitalis , Chorus Pro.,Doc one , DataOne), Eurydice, GERS

-Monitoring of Edi order flows to assess whether external flows ( Edipharm ) are operating correctly ( check order volumes on GIS portal )

-Monitoring Daily public customer invoicing through the Chorus portal / (Orders & invoices volume check)

-Raising alerts to Edipharm whenever a flow issue occurs and following-up

-Raising alerts to Edipharm whenever a customer data issue occurs and being proactive in the resolution (search for blocking elements in customer data, contact customer if necessary etc.)

-Being the internal reference for any questions related to the Order to Cash process: Master Data, commercial policy, order management, distribution flow, financial flow.

-Monitoring enhancements , changes and releases France Domestic sales (including DromCom).

-Ensuring internal and external monitoring to adapt the Order to Cash process to business changes.

-Ensuring Business continuity locally considering global initiatives’ implementation

-Being proactive and challenging/optimizing operating processes.

-Ensuring continuous improvement activity.

-Ensuring the initiation of Business Cases for various projects and initiatives.

-Act as a point of contact with global teams to ensure alignment with strategic initiatives and Core Model standards.

-Strong knowledge of Salesforce to support business processes, drive adoption, and enhance data-driven decision-making.

-Secure the definition of business requirements and translate them into detailed specifications for Digital teams and integrators.

-Promote benchmarking and best practices to expand the use of Salesforce, aiming to deliver productivity gains, process efficiency, and automation.

About you

Expected skills

-Strong Knowledge of common Information System (IS) solutions and ERP (SAP SD) used within Supply Chain

-Knowledge of Local and Global solutions interfaced with SAP4HANA : EDI Pharm (hospitalis , Chorus Pro.,Doc one , DataOne), Eurydice, GERS, ESKER OCR , INNOWERA,WES PHARMA

-Business Process Knowledge: Deep understanding of business processes, especially Order to Cash

-Analytical Skills: Ability to analyze data

-Problem-Solving: Strong problem-solving skills to address and resolve issues efficiently

-Communication Skills: Effective communication to liaise between technical teams and business stakeholders

-Team Collaboration: Ability to work effectively in a team environment

-Excellent verbal and written communication skills (French and English)

-Proficiency in Salesforce, with the ability to leverage its functionalities to support project execution and stakeholder engagement.

-Strong cross-functional collaboration skills, with the ability to work effectively across diverse teams and departments.

Background & Experience

-Bachelor's Degree : Computer Science, Information Technology, Business Administration, or equivalent

-Several years of experience working with SAP systems, including implementation, customization, and support

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Pursue progress, discover extraordinary

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together. 

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law