Patient Support Services – Systems Technical Writer

Job Title:Patient Support Services - Systems Technical Writer

Location: Cambridge, MA

About the Job

As a Technical Writer in Patient Support Services, you will transform complex technical information into clear, accessible documentation that empowers teams to deliver exceptional patient care while maintaining Sanofi's high standards for content excellence. This role requires a unique blend of writing expertise, technical acumen, and a deep commitment to supporting Sanofi's patient-focused mission across all therapeutic areas. In this role, you will leverage your writing expertise and extraordinary attention to detail to craft comprehensive user guides, work instructions, and technical documentation for diverse, global audiences. You'll serve as a content standards champion, evaluating, implementing, and evangelizing documentation standards that reflect Sanofi's Patient Support Services mission.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main responsibilities:

• Collaborate with Patient Support Service and Digital teams to optimize and maintain user guides, work instructions, and other needed documentation.

• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect Sanofi’s Patient Support Services mission across therapeutic areas.

• Assist in building work instructions that couple standard operating process with system utilization best practices.

• Create, maintain, and edit content for a global and technically diverse audience.

• Review technical documentation outlined during software development cycle to ensure work instructions align with system functionality and software enhancements.

• Introduce and maintain version control of all technical documentation.

• Triage user feedback and take action to prioritize feedback.

• Update and maintain knowledge articles and help in Salesforce Health Cloud.

• Create an organizational system for employees to follow to ensure all documents are easily accessible.

• Maintain a database of the documents to track the different versions of reports/documents that are created. 

• Implement a review cycle for all documentation.

About You

Qualifications:

• Bachelor’s degree in Communications, English, or related field or have 5+ years equivalent industry experience.

• 5+ years of experience working in pharmaceutical or healthcare setting

• 5+ years of delivering content publication plans or managing multiple projects.

• Salesforce Health Cloud experience, certification a plus.

• Excellent verbal and written communication skills

• Outstanding organizational skills

• Ability to multi-task and simultaneously advance multiple projects to meet deadlines

• Experience working with technical developers, business operations leads, and end users.

• Experience working with patient support services teams

• Atlassian tool proficiency (Confluence, Jira)

Preferences:

• Proven ability to lead and influence teams without direct authority.

• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.

• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. 

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.