Manager of Consumer Experience (CX) Design

Job title: Manager of Consumer Experience (CX) Design

• Location: Morristown, NJ

About the Job

As Manager of Consumer Experience (CX) Design within our Digital team, you will drive the vision and responsibility of providing world-class user experiences and lead product design globally for Sanofi products and ecosystem in our R&D and employee experience domains.

You will partner with CX strategists, researchers, Product Owners, and engineering teams to develop amazing user experiences. In this role, you will play a key strategic role in shaping and driving the future of Sanofi CX by exemplifying thought leadership, providing mentorship, and managing talented teams of product designers.

This position requires a blend of product vision, organizational leadership, and a high bar for craft. You will drive collaboration, transparency, and clarity between multiple teams and functions while cultivating a culture of user-centric design. Top-notch Product Design capabilities and Human-Centered Design process and methodologies are a must.

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

Design team leadership

• Responsible for all aspects of our product design function and overseeing design delivery at our global delivery hubs in U.S., Paris, Hyderabad/India and potentially Asia

• Create and nurture a culture that cultivates talented User Experience teammates, solves complex

  design problems, and delivers simple product solutions.

• Drive the unified user experience and design in collaboration with CX colleagues, business and

  technology leaders; respond to organizational changes as they occur

• Manage a group of talented Product Design professionals to deliver high quality, on-time design

  deliverables, accounting for on-the-fly program needs and changes as they occur.

• Attract, hire, and grow an excellent design team. Provide leadership, direction, and mentorship

  across a multi-disciplinary organization of interaction designers, visual designers,

  prototypers.

• Facilitate success of direct reports in meeting their (and their team's) goals by supporting them in

  turning their strengths into higher performance, and by helping them grow where needed.

Design strategy and vision setting

• Drive design innovation and engage team in emerging UX trends.

• Lead all phases of UX

  design work: distilling research, design ideation, prototyping, final spec design, and

  implementation.

Operational excellence

• Champion human-centered design and mature our lean UX practices across our team and at our delivery hubs

• Integrate design within the Consumer Experience and digital development process and be an

  advocate for design within Digital, partner organizations and stakeholder groups.

• Make tough calls around priorities and stand for quality when products are not ready to ship.

• Drive design strategy, operational and execution excellence, while leading creative and holistic

  thinking at scale across diverse product releases, platforms and devices

• Lead, evangelize and share best practices

• Drive and document design standards, specifications, and patterns across products systemically

• Collaborate with cross-team on process improvements and tool implementation to support those

  processes.

• Keep well in touch with all areas of project management, to ensure that your team is on schedule

  and succeeding from a design standpoint - detailed project planning, budgeting, and team capacity

  planning in collaboration with cross-functional groups

• Ensure approved projects remain within approved budgets through proper allocation of your staff

  and use of contract help when required

About You

• Bachelor's degree or equivalent work experience in Design, HCI or related field. Master’s degree in relevant field a plus

• 10+ years of experience creating strategy and designing products

• Proven experience in creative/design operation and management experience is a must

• Dynamic design portfolio that shows your design process, and shipped products is a must

• Experience managing team of UX/Design professionals and delivering projects in a large scale,complex enterprise environment

• Experience with iterative design sprints and lean, Agile development process

• Advanced Product Design skills and Human-Centered design methods in practice that meet userneeds and business goals

• Demonstrated ability to navigate complex problems in developing holistic solutions for product andits UX ecosystems

• Mastery of design and prototyping tools such as Figma, Miro, Adobe creative suite and other designtools

• Expert knowledge and experience with Design Systems and all various platforms human interfaceguidelines: iOS, Android, LMS and connected platforms

• Ability to manage multiple projects and an ability to prioritize and organize to meet tasks anddeadlines

• Deep understanding of web technologies such HTML, CSS and JavaScript

• Excellent verbal and written communication skills with Excellent communication skills with theability to listen, articulate positions, and advocate designs.

• Must be a vibrant and engaging communicator who can present concepts and ideas to all levels of the company

• Familiarity with pharma/health technology is a plus.

Desired Traits

• You balance design strategy and execution simultaneously with strong attention to details,especially in crafting the ideas, education across different functional teams and following throughwith successful execution.

• You bring the ability and interest to help lead cultural shifts in the organization including Digital

  transformation.

• You are a vibrant and engaging storyteller with strong business communication and presentation

  abilities to all levels of the company.

• You have an intellectual curiosity that inspires others around you.

Why Choose Us:

• Bring the miracles of science to life alongside a supportive, futurefocused team.

• Discover endless opportunities to grow your talent and drive your
  career, whether it’s through a promotion or lateral move, at home or
  internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

• Join the digital force behind Sanofi’s AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development and delivery of breakthrough treatments to patients.

• Help reduce time from discovery to commercialization, delivering life-changing medicines to patients faster than ever.

• Join a workplace where diversity, equity, and inclusion are at the core, with Employee
  Resource Groups and leadership programs that celebrate every voice.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.