Global Process Expert – Order Management

• Job title: Global Process Expert – Order management
• Location: Barcelona, Spain
• Job type: Permanent, full-time
• Hybrid working
  

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.

Our international presence, our ambition to become a global reference player for all order to cash related processes means that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. 

Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services. Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance and Controlling Operations  

As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. 

Order To Cash (O2C) service line, one of the pillars of Business Operations Finance services, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process:

•          Credit Management

•          Collections & Account Receivables management

•          Cash Application

•          AR Monthly closing and Reporting

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Global Process Expert – Order management within our Order to Cash (O2C) team, you’ll drive specific topics and projects contributing to Core model enhancements and deployments. You will be instrumental in the continuous improvement area, improving core model adherence and global initiatives that allow for better efficiencies and best-in-class practices. In close collaboration with Regional/Local leads, you will provide support, coaching, and facilitation to allow Regional/Local teams to successfully adopt and consistently adhere to core processes, and so much more.

Main responsibilities:

Core model

•          Contribute to the Design, development, maintenance, simplification, optimization and improvement of core model processes in collaboration with Regional leads and Order Management Global Process Lead. Processes in Order Management core model include order taking, order acceptance, delivery and invoice processing.

•          The Core Model mainly comprises processes, technology landscape, RACI, interaction model business rules and KPI’s.

•          Collaborate on the change definition in policies and procedures supporting optimized and standard processes. 

•          Contribute to proposing actions to accelerate simplification of our operations, introducing innovative and harmonized solutions. 

Core model adherence/audit

•          Build and maintain stakeholder relationships across all geographies and support in driving standardization of processes.

•          Contribute to the preparation, conducting, and following-up of audits across all geographies the core model adherence. 

•          Contribute to overseeing the process performance across the different geographies and provide input into how it can be further improved.

•          Review and discuss and support in approval of exceptions to the Core Model with the regions

•          Ensure strong relationships with the teams through both solid governance, as well as informal and formal networking

•          Utilize dashboards and other enhanced visualization capabilities to illustrate historical trends and document and report detailed observations, instances of non-compliance and improvement opportunities

Global projects and initiatives

•          Ensure iO2C Core Model components are well understood to perform an effective implementation

•          Contribute in delivery of projects across all regions, notably technologies implementation

•          Contribute to the business case for the relevant project incl. its implementation impact within iO2C P&L

•          Support neighbouring functions projects & other global initiatives impacting the Service Line.

•          Ensure relevant data are available to support business case and on-going project reviews

•          Collaborate in global projects (ex. ISHIFT) and neighbouring functions’ initiatives where Order Management process is applicable. 

About you

Experience:

• Must have 3 to 5 years of process knowledge of Order Management processes and related systems. Having knowledge of both domestic and export order management is a plus.
• Good understanding of the overall Order to Cash and Supply Chain E2E processes
• Proven experience in Order Management activity & engaging 3rd parties
• Good knowledge of pharma business commercials, Trade Environment, Finance & business modelling
• Some experience in Project Management & process review

Soft Skills:

• Multicultural mindset - international exposure
• Excellent teamwork and interpersonal skills.
• Ability to take initiative and overcome challenges.
• Effective collaboration skills with peers, stakeholders and partners across the organization
• High capacity and willingness to learn about procedures
• Ability to successfully lead & engage indirect remote teams
• Adaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographies.
• Ability to develop high-quality presentations.
• Strong customer orientation
• Strong Networking & communication skills 
• Excellent organizational and planning capabilities.
• Positive, open-minded, customer centric and problem-solving attitude
• Capacity to challenge the consensus, current state and to propose solutions
• Reliability 
• Ability to cooperate transversally & successfully work in a transversal environment
• Innovation and creative mindset
• Strong leadership & influence capabilities
• Lead the change

Technical skills: 

• Good analytics skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy
• Hands-on experience of SAP (essential) in S4 Hana preferably, Order Management modules (advantageous)
• Knowledge of Microsoft Office and expertise of MS Excel (essential) 

Education: 

• Bachelor’s or Master’s degree from a Business or Engineering school 

Language(s):

• Strong English skills (verbal and written), ability to exchange fluently in a global environment

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.

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