Customer Experience Manager - Multiple Sclerosis
Riyad, Arabie saoudite Sales Force Posté le Sep. 14, 2025 Expire le Sep. 22, 2025We are seeking a highly motivated and visionary leader interested in shaping the management of people with Multiple Sclerosis.
As the Customer Experience Manager – Multiple Sclerosis, you will be based in Riyadh and responsible for shaping perceptions within the MS community by challenging traditional paradigms and building belief in the unique biology of disability progression independent of relapses.
You will also play a key role in enabling healthcare professionals to identify appropriate patients through targeted education and engagement.
Reporting to the Franchise Head, this role is strategically positioned to realize the ambition for Tolebrutinib and contribute to the overall future success of Sanofi.
Your core responsibilities will include:
Mapping and segmenting accounts and developing in-depth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs
Understanding key accounts’ critical stakeholders (e.g., MS Specialist, General Neurologist, MS Nurse and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination
Developing strategic account plans including prioritization, based on identified barriers to address and opportunities
Co-creating solutions with accounts’ key decision-makers to remove operational barriers and supporting screening and monitoring initiatives
Leveraging omnichannel approach (e.g., F2F, digital channels, portals, etc.) to ensure a high-touch and personalized engagement with key accounts’ and other stakeholders.
Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts’ needs and ensuring effective pull-through
Engaging with HCPs and broader set of stakeholders who play a critical role in the patient pathway to convey an effective narrative on disease progression and create general disease awareness pre-launch and treatment options post-launch, leveraging innovative value story techniques and tailoring engagement to stakeholders’ level of maturity
Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field
About you
Education:
BA/BS degree in pharmaceutical science.
Experience:
Minimum of 3-5 years Sales experience in Neurology (Preferably Multiple Sclerosis)
Experience in driving successful product launches, with a proven track record of achieving sales targets and building strong customer engagement from launch.
Soft skills:
Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships
Ability to work agile, demonstrate creativity and be a strong team player
Self-driven, results-oriented with ambition for optimal results
A solution-oriented mindset enabling effective and creative problem solving with customers' needs as a primary focus
Ability to dynamically adjust priorities due to changing circumstances
Agile learner who is comfortable operating in complex environments
Ability to influence, impact and guide peers
Ability to articulate and explain the strategy in a simple and clear way
Ability to build proper environment to enable Playing to Win culture to flourish
Role model for the agile way of working
Team player: Collaborative thinking while keeping the collective dynamics in mind, seeks for collective success rather than individual success
Growth mindset & learning agility: Open to develop him/herself (receive & give feedback)
Technical skills:Demonstrated success across multiple field-based sales roles
Strong customer relationship management capabilities
In-depth knowledge of care pathway operations
Skilled in leveraging an omnichannel strategy to deliver tailored, high-impact engagements with external experts, aligned to their maturity and preferences
Strong commercial acumen with strategic and innovative thinking
Influential communicator with the ability to lead and inspire without direct authority
Proven expertise in disease education
Proficient in digital tools and analytics; able to transform data and feedback into actionable insights
Committed to full compliance with all relevant regulations
Toujours Progresser. Découvrir l’Extraordinaire.
Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.
Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.
Vous n'avez pas encore consulté aucune d'offres d'emploi
Vous n'avez pas encore enregistré d'offres d'emploi.
Évoluez
en tout point.
Repoussez vos limites. Développez votre carrière, votre réseau et apprenez quotidiennement auprès d’experts. Votre nouvelle équipe a besoin de votre énergie et de vos idées pour réaliser des avancées révolutionnaires.
En savoir plus
sur ce site
Un monde de possibilités
-
-
-
Pourquoi Sanofi ?
Accédez aux outils, à la formation et au soutien nécessaires pour atteindre vos objectifs. En réalisant votre plein potentiel, vous nous aiderez à atteindre notre objectif de réduire de moitié le temps entre la découverte et la thérapie.
-
Quand vous évoluez, nous évoluons avec vous
Nous nous engageons à vous soutenir à travers une politique de rémunération complète, soigneusement élaborée pour contribuer à votre bien-être physique, financier, mental et social. Peu importe votre rôle, vous vous épanouirez au sein de nos équipes inclusives.
-
Nos sites
Nous sommes présents dans plus de 60 pays, tous unis pour définir l'avenir de la santé. Votre carrière évoluera aux côtés d'experts et grâce à la technologie au service des plus grandes avancées.
-
Notre culture et nos valeurs
Premiers en pharma avec un comité DE&I, nous valorisons chaque voix. Avec Sanofi, faites entendre la vôtre pour bâtir notre avenir.
-
Construisez une carrière qui a du sens
Exprimez votre passion et impactez des millions de personnes à travers le monde. Vous êtes aux commandes : fixez vos objectifs et nous vous offrirons la formation et le soutien nécessaires pour les atteindre.
-
Lancez votre carrière
Explorez les possibilités : apprentissage, stages, postes pour jeunes diplômés, mobilité internationale. Vous serez accompagné pour avoir un impact significatif.
-
Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
-
-
-
-
Meet Robin, Digital Product Owner, Belgium
Dive into the digital world with Robin Meuris, as he discusses his role as a Digital Product Owner in Belgium.
-
Meet Nils Libert, Associate Scientist in R&D
Meet Nils Libert, an Associate Scientist contributing to groundbreaking research in R&D, Belgium.
-
Meet Stefanie Van Poucke, GMP QA Head
Join Stefanie Van Poucke as she navigates the world of Quality Assurance, leading GMP QA efforts in R&D, Belgium.
-
Meet Ádám Honvéd, Product Owner Process Analytics
Step into the world of analytics with Ádám Honvéd as he shares his journey as a Product Owner for Process Analytics at our Budapest Hub.
-
Meet Azer Hallabi, Project Manager, Global Regulatory Affairs
Discover the dynamic world of regulatory affairs with Azer Hallabi, Project Manager in Global Regulatory Affairs at our Budapest Hub.
-
Meet Orsolya Dina, Receivables & Revenue Team Lead
Follow Orsolya Dina’s inspiring journey as she embraces new opportunities for growth and advancement.
-
Julien Guyomard: From Cars to COVID to Canada
How seizing opportunities built a global career. Julien's career in communications has taken him from the production lines of French car factories to the global stage of the Paris 2024 Olympics and finally to leading communications in Canada.
-
Dachuan Li: From Operating Room to Medical Education
Dachuan Li traded his surgical scrubs for a career bridging science and healthcare as a Medical Science Liaison (MSL) in China.
-
Vincent Dufauret: Embracing the Unexpected - Building a Versatile Career
Currently Global Digital Communication Project Lead, Vincent reflects on his diverse career journey. He shares the insights he wishes he'd understood from the beginning.
-
Carmen's Sanofi Journey: A Son’s Rare Diagnosis, a Renewed Mission
Carmen María Escamilla is Head of Customer Care in Supply Chain, based in Mexico. She discusses how personal experience with her son's rare genetic disorder helped shape her 11-year pharmaceutical career journey and why ensuring medicine availability has become her mission.
-
Balancing Career and Family: How Sanofi's Employee-First Culture Creates Opportunity in China
Lewis Lai, Direct to Patient (DTP) & Dual channel Pharmacy (DCP) Channel Manager based in Hangzhou, China, shares how Sanofi's supportive workplace policies and culture have enabled him to thrive professionally while embracing fatherhood.
-
One Sanofi Career, Many Chapters: Bold Moves and Saying ‘Yes’ Drives Growth
Istanbul-based Şayan Tomris Örs, currently Polio, Pertussis, and Hib (PPH) Head of Eurasia for Vaccines at Sanofi, discusses her journey from chemical engineering graduate to marking leader to head up a franchise.
-
Sustainability at the Heart: How Sanofi's Transformation is Building a Purpose-Driven Culture
Serena Ceccarelli reveals how Sanofi's integrated approach to sustainability is transforming the pharmaceutical giant while creating lasting social value through ambitious environmental targets and expanded healthcare access.
-
Finding Purpose at Sanofi: A Finance Professional's Path to Making a D
Hungarian Senior Financial Analyst Zoltán Borbás shares how the Budapest Hub offers a springboard for career growth while working for a company with real-world impact.
-
Team Science: Building Breakthroughs Across Borders and Disciplines
Frankfurt-based Dr. Nadine Biesemann, Distinguished Scientist and Section Head for Immunology Research at Sanofi, reflects on how collaborative approaches and diverse perspectives accelerate medical innovation.
-
Lab Bench to Global Strategy: How Scientific Passion Led to Immunology Leadership
Aayam Lamichhane, Head of Strategy and Operations for Sanofi's Global Immunology Franchise, shares how his childhood fascination with science, a commitment to serving patients, and a drive to create meaningful change in the world led to a remarkable career journey across continents.
-
-
-
-
Meet Matthew Odogwu, Associate Brand Manager Flu & Travel, UK & Ireland
Matthew is one of Sanofi’s Emerging Talent Graduate Scheme participants. Through hands-on rotations across different business units, he’s developed a diverse skill set – from tender management to marketing – while gaining real ownership and accountability.
-
Meet Douglas Penson, Sustainability Apprentice, UK & Ireland
Douglas is a Corporate Responsibility and Sustainability Apprentice with a passion for the environment. Through his apprenticeship at Sanofi, Douglas is gaining valuable knowledge and contributing to meaningful, purpose-driven work.
-
-
How Motherhood Accelerated My Career at Sanofi
Bangkok-based Wipada Kitiratanatrakarn, Brand Lead for Polio, Pertussis, and Hib Vaccines across Southeast Asia and India at Sanofi, reveals how becoming a mother transformed her approach to leadership and opened doors she never thought possible.
-
Finding The Role I Was Meant For
Le Thanh Man, Customer Engagement Manager for Sanofi Vaccines in Vietnam, reveals how early rejection became the catalyst for a decade of intentional growth, and how Sanofi's career development resources helped him build the career he'd always envisioned.
-
Making an Impact Beyond the Office
From disaster relief in California to mentoring young scientists and joining the global stage at the Paris Olympics, each experience can deepen your sense of purpose – and help your career take root and thrive.
-
Ignite Your Potential: Lana
Lana is motivated to solve rare diagnosis puzzles for millions of patients – all by seeing the bigger picture through their eyes.
-
Ignite Your Potential: Denise
Denise explains how Glauber, her beach tennis coach, gives her the confidence to always push for better.
-
Ignite Your Potential: Eldar
Eldar’s dad taught him to always persevere and push for better outcomes – even when the odds are stacked against you.
-
Ignite Your Potential: Paul
Watch Paul discuss how his partner’s uncle inspired him to never settle and always put patients at the center of what we do.
-
Ignite Your Potential: Sam
Sam’s mom pushed her to be a better listener and always put patients at the center of what we do.
-
Ignite Your Potential: Cordula
Cordula’s manager, Paul, always had faith in her. That’s what helped her to believe in herself. Now she’s helping her colleagues transform medicine.
-
-
What makes Sanofi unique?
Sanofi is more than a global biopharmaceutical company, we are a place where purpose, people, and innovation come together.
-
Cross Moves Stories: Isha
With Sanofi, Isha’s journey evolved – supported through change, and inspired to grow. Find out more about cross moves at Sanofi.
Rejoignez notre communauté
de talents
Que pourrions-nous accomplir ensemble ? Chaque Sanofien travaille sur des projets qui ont un véritable impact sur la vie des gens.
Inscrivez-vous dès aujourd'hui et découvrez nos dernières opportunités dès qu'elles seront disponibles.