Customer Engagement Manager

Job Title: Customer Engagement Manager

• Location: Reading, UK
• Working Arrangements: Hybrid – 3 days per week on‑site in Reading and 2 days remote

About the job

As a Customer Engagement Manager, you will maximize Share of Voice for our Immunology franchise brands by orchestrating seamless omnichannel strategies. You'll drive Go-To-Market transformation through data-driven insights, innovative pilots, and a performance-led approach that delivers the right message to the right customer, at the right time, through the right channel.

Ready to get started?

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

• Lead innovation pilots and test new approaches - Manage multiple Go-To-Market pilots to validate emerging capabilities, identify opportunities, and implement cutting-edge digital and omnichannel solutions across all disease areas
• Drive cross-functional collaboration and alignment - Partner with marketing, sales, medical, and market access teams to align transformation efforts across Specialty Care, share best practices with global teams, and ensure UK requirements are represented in franchise strategy
• Enable teams and enhance customer journeys - Support brand teams in embedding innovation into their planning through practical guidance, and develop fully integrated customer journeys across all indications that deliver industry-leading engagement
• Monitor performance and manage risks proactively - Establish and track key performance indicators across the franchise, analyze campaign effectiveness to identify gaps and opportunities, communicate Progress transparently, and escalate risks early to keep initiatives on track
• Build organizational capabilities in digital engagement - Develop team competencies in omnichannel orchestration, data-driven decision-making, and digital tools by partnering with leadership and sales management to ensure training and support meet ambitious goals
• Leverage data to drive strategy and insights - Collaborate on collecting and analyzing customer data to enable segmentation, generate deep insights across key customer groups, and embed an insights-led culture throughout the franchise

About you

• Deep understanding and proven track record in omnichannel strategic development and execution
• Strong analytical capability and ability to digest, summarize, and present complex data clearly and in an action-oriented way to facilitate decision-making
• Strong project management and planning skills with clear communication style
• Intellectual curiosity and growth mindset
• Resilience, persistence and versatility to enable strong upwards and sideways influence
• Ability to prioritize effectively and thrive in ambiguity

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS.

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.

If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.