S2P Digital Process Specialist

Job Title: S2P Digital Process Specialist

• Location: Hyderabad

About the job:

At Sanofi we chase the miracles of science to improve people’s lives. We are dedicated to making a positive impact on the lives of the patients and families we serve, and we accomplish our goals through world-class research and with the compassion and commitment of our employees.

As we continue to transform the practice of medicine, the next chapter of Sanofi’s Play to Win strategy will require a focus on delivering transformation and simplification of our core processes, optimizing resource allocation and deployment to fuel business growth and investment in science.

To facilitate this transformation, a new Business Operations Business Unit is being established, bringing together existing business service activities, and driving further expansion of centralized services at scale into a global unit, with a focus on driving simplification, efficiency, and productivity.

This new Business Unit will enable the delivery of best-in-class business support capabilities across the organization, incorporating and engaging disparate teams from across areas such as R&D, M&S, the Corporate Functions and GBUs into new global Service Delivery Towers with initial services spanning Commercial, Finance, Procurement and People & Culture.

Reporting to the S2P Operational Strategy and Excellence Lead Hyderabad, the S2P Digital Process Specialist plays a critical role in supporting the development, execution, and transformation of Sanofi’s Source to Pay strategy. This role will directly involve ensuring the success of all S2P Initiatives involving Hyderabad S2P Global Service Delivery.  This role also involves the development, governance S2P process in BPO and Hyderabad service delivery, supporting process standardization, optimization, and improvement initiatives across the organization's global operations. A significant part of this role will also involve BPO governance to make sure highest efficiency, CPIs, KPIs around S2P are met. In terms of collaboration and partnership, this role involves working closely with regional and local teams and BPO to meet Sanofi agreed S2P CPI/ KPI and in the process identify, develop, and implement best practices that further enhance efficiency, quality, and consistency of processes across S2P and integration with the rest of processes in S2P.

Main Responsibilities:

Process:

• Provide input to GPL on improvement in S2P.
• Promote standardized and harmonized ways of working in BPO with alignment to Core Model.
• Support the implementation of Core Model deployment in regions and monitor Core Model gaps.
• Review and propose changes to Core Model design documents to enhance continuous improvement, compliance, efficiency, and user experience.
• Recommend change requests and exceptions to the Core Model for approval/rejection.
• Contribute to updating desktop procedures and processing documentation.

Technology / Solution:

• Support launches and use of digital solutions and new process technologies (e.g., Coupa Module, Concur, SAP, Agentic AI).
• Work closely with Global Process Lead to improve core model process and feedback improvement.
• Identify market trends, benchmarks, and best-in-class solutions to improve operational processes.
• Provide options to improve solution usage, user experience, and automation as part of continuous improvement.
• Strong proficiency in Advanced Excel, VBA/Macros, Basic SQL, and Python to support data analysis, reporting, and process improvements.
• Ability to design and implement automation solutions that reduce manual effort, improve accuracy, and enhance operational efficiency.
• Experience in Data Analytics and dashboard development, translating business requirements into actionable insights and technology-driven solutions.

Continuous Improvement Management:

• Assist in executing core model improvement initiatives.
• Contribute to project timelines, risks, issues, and escalations.
• Ensure appropriate documentation is maintained and the continuous improvement process is followed.
• Inform stakeholders about process changes and benefits.
• Act with a mindset of continuous improvement and innovation within the organization.
• Support S2P quality initiatives.

Stakeholder Management & Governance:

• BPO management ensuring service delivery, core model and compliance.
• Handling escalation from business and provide guidance to BPO in the process.
• Resolve BPO challenge and provide insight to neighbouring partners to avoid similar challenges.  
• Involve stakeholders for project governance / incident / request / process resolution.
• Provide process expertise to stakeholders either ad-hoc or during stakeholder meetings.
• Ensure stakeholders are informed of the outcomes whenever required.
• Ensure Internal control and compliance requirements are embedded in process designs.

Performance Reporting:

• Working with GPL and contribute to the KPI/DQI/metrics definition and propose improvements if required.
• Support implementation of KPIs in respective regions.
• Monitor and review BPO reporting performance.

About you:

Required

• Bachelor’s or similar degree in business, Supply Chain Management, or a related field.
• Proven experience (5+ year) in Source-to-Pay or Procure-to-Pay process ownership role.
• Demonstrated experience in process optimization, standardization, and change management.
• Additional certifications in process improvement methodologies (Lean, Six Sigma) are an advantage. 
• Strong understanding of S2P processes at scale in a global context.
• Strong leadership and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Strategic thinker with the ability to translate strategy into actionable plans.
• Effective communicator with the ability to influence driving adoption of standardized S2P processes.
• Fluent in English (spoken and written).
• Ability to travel when required approximately 10% of the time.

Preferred

• Experience in implementing source-to-pay technology solutions (e.g., e-procurement, spend analytics).
• International experience working with diverse cultures and global teams.
• Experience in working and managing BPO towards meeting KPI and process improvement.

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

• Be part of an international collaborative team
• Work for several sites and varied departments
• Be involved in crucial statistical activities for the company like in the regulatory dossiers

Pursue Progress, discover Extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!