Digital MSAT Service Owner – PAT & Process Modelling Solutions
Hyderabad, Inde Regular Posté le Nov. 11, 2025 Expire le Nov. 22, 2025About Growing with us
Sanofi is hiring key contributors to drive Sanofi's Digital transformation journey and to embrace the Digital capabilities. MSAT (Manufacturing Science & Technology) scientific systems are a key component of this digital transformation. As part of Sanofi's digital transformation journey, we are increasingly utilizing digital solutions to implement best practices to advance pharmaceutical manufacturing, enhance operational excellence, and maintain our position as an industry leader.
As part of the global Digital Manufacturing MSAT & Engineering team, reporting to the Digital Global MSAT Service Line Owner, the PAT & Process Modelling Service Owner is responsible for the end-to-end management, quality, and performance of strategic systems including PAT solutions, CFD modelling tools as well as other global MSAT solutions. This role ensures the delivery of high-quality services at optimized costs, aligning with Sanofi's digital strategy and manufacturing needs.
Main responsibilities
In partnership with Global MSAT organization, oversee the entire lifecycle of PAT solutions, CFD applications and other digital MSAT systems from service definition to retirement
Ensure compliance with data integrity requirements in GxP-regulated environments (when applicable)
Ensure service quality and operational efficiency at optimized costs
Incident Management: Ensure applications operate without disruption and maintain service stability
Define and maintain the operational framework for managed services
Drive value creation and financial performance in alignment with the digital manufacturing strategy
Monitor, measure, and report on service levels, ensuring adherence to established SLAs
Lead continuous improvement initiatives to enhance service efficiency and user satisfaction
Collaborate closely with Global MSAT, Digital Architecture COE, Digital Tech, Digital Risk Advisors, and Cyber Security teams
Participate in service change management processes, providing impact analysis for proposed changes
Coordinate with vendors to ensure service delivery, while supporting Global MSAT in vendor relationship management
Supervise performance analysis and improvement activities within the scope of digital manufacturing systems
Ensure compliance with relevant regulatory requirements and industry standards in manufacturing IT
Obsolescence Avoidance: Proactively identify aging systems and technologies approaching end-of-life or support. Develop and maintain a technology refresh roadmap to prevent security system obsolescence. Coordinate timely upgrades and migrations to prevent operational disruptions
About you
Minimum Experience & Knowledge Required
Technical Expertise
Strong understanding of PAT systems architecture & implementation (SynTQ ; Flow VPX ; …) and modelling solutions (Stability ; CFD ; …)
Understanding of Digital / IT service delivery models and frameworks
Experience in data acquisition systems and sensors
Experience with service management tools and platforms
Experience with product management tools (such as Jira)
Required Qualifications
Experience with ITIL framework and IT service management best practices
Proven track record in service delivery and operational excellence
Strong analytical and problem-solving abilities
Pharmaceutical Manufacturing Knowledge
Understanding of pharmaceutical manufacturing processes and GMP requirements
Familiarity with regulatory requirements for automated systems in pharma (e.g., GAMP 5)
Understanding of quality and regulatory requirements (GxP, Data Privacy)
Soft Skills
Very good communication level and engagement skills, both written and verbal
Strong analytical mindset, decision-making capabilities, and problem-solving aptitude
Compliance of Computerized systems
Excellent stakeholder management skills
Preferred Qualifications
Experience with digital transformation initiatives in manufacturing
Knowledge of Industry 4.0 concepts and technologies
Experience with cloud-based manufacturing solutions
Familiarity with cyber security practices in industrial control systems
Experience in pharmaceutical or life sciences industry
ITIL certification
Project management certification (e.g., Scrum Product Owner, PMP, Prince2)
Education & Experience
Bachelor's degree in Computer Science, Information Technology or related field
Five or more (5+) years of experience in IT service management, preferably in manufacturing or industrial environments
Languages
Fluent spoken and written English
When joining our team, you will experience:
If you have a passion for Pharmaceutical Sciences and Digital, and are looking for a challenging role where you can make a significant impact, we would love to hear from you.
An international work environment, in which you can develop your talent and realize ideas and innovations within a competent global team.
Your own career path within Sanofi. Your professional and personal development will be supported purposefully.
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients, and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
Toujours Progresser. Découvrir l’Extraordinaire.
Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.
Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.
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