Head of Patient Support Services Evolution and Strategy

Job Title: Head of Patient Support Services Evolution and Strategy

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development ensuring that patients can access and afford our therapies.

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access to Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

Position Overview:

Sanofi is seeking an innovative, strategic, and experienced Patient Support Services leader to serve as the Head of PSS, Evolution and Strategy for the Patient Support Services (PSS) team. This pivotal role will be responsible for the strategic ownership and execution of innovative and strategic projects focused on improving the patient and HCP experience to modernize our strategic vision, solutions and capabilities. The current Centers of Excellence (COEs) within Evolution and Strategy include Affordability, Patient Experience, HCP Experience, Specialty Pharmacy Performance, and AI Technology.  The PSS Transformation Lead will constantly help shape and evolve the strategy & capabilities needed within these COEs as our vision & landscape itself evolves.  He/She will leverage dedicated resources and work with the PSS team and cross-functional partners to enhance performance and service delivery with the goal of a best-in-class patient experience.

These highly visible strategic projects and experiments will impact not only the impact of PSS across patients and providers but will also have the potential to make a significant positive impact on Sanofi’s strategic PSS awareness and perception as well as PSS employee experience and development. The individual hired into this role must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at handling multiple projects with tight deadlines and multiple stakeholders. This leader must have both depth and breadth of experience across PSS related areas of HUBs, SPs, operations, and technology. It will be helpful if this leader has a network of innovative disruptors, technologies, and companies across PSS.

Additionally, they will ensure the consistency of access tools and language to improve efficiency across brands and manage unified PSS messaging. Reporting to the Head of PSS, the PSS Evolution and Strategy will sit on the PSS LT and work across multiple internal functions and external vendors to drive innovation with subsequent projects, the evolution of Specialty Care’s PSS model.

About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

Leadership and Strategy:

• Lead the strategic direction and execution for assigned projects within PSS, supporting the transformation of Sanofi PSS programs to build and maintain best-in-class patient, HCP and caregiver experiences.

• Develop and communicate a visionary roadmap for the transformation of Sanofi's PSS ecosystem. As well as communication and alignments to ongoing learnings and the development of the PSS ecosystem across Sanofi leadership and teams

• Lead and inspire the team responsible for transformative efforts to achieve strategic and operational objectives. In addition, creation of the value-at-stake and performance KPIs across greater HCP and patient impact while reducing program cost and gross-to-net impact.

• Foster a culture of innovation and excellence through coaching and professional development of team members

Innovation and Program Development:

• Direct horizon scanning activities to identify opportunities to bring external innovation into PSS as a means of achieving best-in-class patient, HCP and caregiver experiences, with a large focus on AI digital technologies.

• Drive innovative solutions to enhance the capabilities and services of existing brand support programs.

• Identify and implement new approaches and technologies to improve program efficiency and effectiveness.

• Oversee the strategic planning and execution of new program launches within the PSS ecosystem in collaboration with other therapeutic area leads

• Develop and implement continuous improvement initiatives to enhance the overall effectiveness of patient support services.

PSS Ecosystem Consistency & GTN Impact:

• Lead unified PSS messaging, ensuring cohesive messaging and strategic alignment around the ecosystem that will serve as the PSS foundation for all future GMs and new to market brand teams.

• Ensure the consistency of cutting-edge new gross-to-net protection tools and solutions that help support the viability of patient assistance and financial support.  This extends to metrics, analytics, and language across all PSS programs, where applicable, to drive efficiency, brand alignment, and financial protection.

Operational Oversight:

• Provide strategic oversight for the operational aspects of transformation efforts, ensuring smooth integration and execution.

• Monitor and measure the impact of transformation efforts, utilizing data and analytics to drive continuous improvement.

Cross-functional Collaboration:

• Collaborate with cross-functional teams to align transformative initiatives with overall business objectives.

• Work closely with other cross-functional Patient Services and Sanofi teams to support the implementation of patient support strategies.

• Ensure alignment on strategic initiatives and coordinated efforts across brands.

About You

Basic Qualifications:

• 10 to 15 years of experience in the pharmaceutical/biotech industry, with a focus on patient support services

• PSS Affordability, operations, and performance experience

• Proven track record in leading strategic transformation initiatives and managing operational changes.

• Bachelor’s degree in a relevant field.

• Advanced degree (MBA or advanced clinical degree) preferred.

• Experience leading large cross-functional commercial initiatives.

• Experience in developing business cases inclusive of expected impact and change management needs

• Strong understanding and experience with FDA or OIG regulations.

• Excellent cross-functional collaboration skills.

• Outstanding interpersonal skills, including building strong working relationships and managing conflict.

• Demonstrates initiative, teamwork, and accountability.

• Superb communication skills, both oral and written.

• Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment.

Travel Requirements:

• Up to 30% travel may be require

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.