Digital Product Lead - iCare Exchange

Job Title: Digital Product Lead - iCare Exchange

• Location: Cambridge, MA

About the Job

iCare Exchange is the heart of the iCare Patient relationship management platform supporting Sanofi Patient Programs, with 42 external partners and 130 Integrations (API, Batch & App Exchange)

The Digital Product Lead iCare Exchange is responsible for digital product co-development with US therapeutic areas, digital product roadmap planning & analytics, digital product delivery thru agile methodology (either through internal resources and/or external partnerships), and business impact measurement.

Strong collaboration and understanding across stakeholders will be critical to ensure iCare supports the needs of relevant cross-functional business partners in an efficient manner.

The candidate must be AI-Advocate, solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working with multiple matrix teams, including external vendors.

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

About Sanofi:

 We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives.

Main Responsibilities

• Responsible for managing the roadmap for a defined set of integrations (Innovation and next generation integrations) and project stream related to patient service program integrations

• Identify and champion opportunities to apply AI across the integration lifecycle, such as AI-assisted requirements and user story creation, mapping and code generation, test case and test data generation, log and incident analysis, and documentation.

• Evaluate, pilot, and scale AI capabilities within our integration platforms (e.g., AI features in iPaaS/API management tools), working with Architecture, Security, and Compliance to ensure responsible and compliant use.

• Define, review, and approve iCare Exchange stories and requirements in Jira.

• Define, prioritize and partner with the Digital iCare exchange product line owner to plan, prepare roadmaps.

• Manages backlog refinement and drive features prioritization effort, for release definition

• Collaborate with Architecture, Engineering, vendors, System integrator on Digital Integration requirements and technical documentation

• Define, Review and Approve iCare exchange stories, requirements in Jira

• Manage delivery of associated area of responsibility, ensuring proper end to end test cases are prepared and executed prior to release

• Prepare metrics and KPIs to ensure successful execution of integration services and business value

• Responsible to ensure GXP, Validated features comply with defined standards, documentation and release with related approvals for Compliance, Legal and Regulatory purposes

About You

Basic Qualifications

• Bachelor's degree required; degree in Engineering, Computer Science or a related technical field preferred.
• 5+ years of professional experience building complex digital solutions, including at least 3 years in Product Management or Product Ownership.
• Relevant experience in the pharmaceutical, biotech or healthcare industry.
• Working knowledge of the regulatory environment and compliance of computerized systems (e.g., GxP, REMS, GDPR, PHI/PII, validated environments).
• Proficiency with Jira and Confluence for backlog management, requirements and user story definition.
• Proven ability to lead and influence teams without direct authority, working across multiple matrix teams.
• Experience managing external vendors and/or system integrators.
• Excellent communication, writing and organizational skills.
• Business acumen and the ability to partner with cross-functional business stakeholders.
• Fluent in English (spoken and written).

Preferred Qualifications

• Relevant experience in integration platforms and technologies such as AWS, Informatica, Layer 7 or Snowflake, with a solid understanding of how APIs, batch processes and application exchange integrations work.
• Hands-on experience using generative AI tools (e.g., Copilot, ChatGPT or other LLM assistants) to improve product management or delivery.
• Experience applying AI within integration or data platforms (e.g., AI-assisted mapping, code generation, automated testing, intelligent monitoring/anomaly detection, or AI features in Informatica, MuleSoft, AWS and/or MCP Servers).
• Understanding of responsible AI practices in regulated environments (data privacy, PHI/PII protection, validation, auditability).

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Make your work count by supporting a company that brings life-changing treatments to millions  and is committed to doing right by patients, communities, and the planet.
• Drive Progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.