Passer au contenu principal
Deux femmes en blouse blanche regardent ensemble un écran d’ordinateur

Lead Service Designer

Budapest, Hongrie Permanent Posté le   Jul. 20, 2025 Expire le   Aug. 15, 2025
Postulez maintenant

About the job

Our Team:

This position is part of the Service Excellence (formerly Connect to Resolve), a transversal organization into Sanofi Business Operations. Service Excellence focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience.

The Lead Service Designer serves as the strategic owner of service management processes, acting as a Process Lead while partnering with one or many service lines. This role empowers service lines to define, design, and maintain their service offerings and catalogs. By ensuring proper deployment on service management platforms, the Lead Service Designer drives optimal and efficient service delivery throughout the organization.

Main responsibilities:

Service Process Management

  • Lead and own service management processes as a Process Lead
  • Guide service lines in process implementation and adherence
  • Develop and maintain process documentation, standards, and best practices

Service Catalog Enablement

  • Enable service lines to define and design their service offerings and catalogs
  • Provide expertise and frameworks for effective service catalog development
  • Facilitate service definition workshops and review sessions
  • Ensure service catalogs align with business needs and organizational standards

Project Management

  • Lead service design and implementation projects from inception to completion
  • Develop project plans with clear milestones, deliverables, and resource requirements
  • Manage project scope, timeline, budget, and risks effectively
  • Coordinate cross-functional teams to achieve project objectives
  • Track project Progress and provide regular status updates to stakeholders

Service Management Solution Deployment

  • Support service lines in deploying their catalogs on service management platforms
  • Provide guidance on configuration best practices and standards
  • Ensure proper integration between service catalogs and management tools
  • Oversee implementation quality and consistency across service lines

Stakeholder Engagement and Partnership

  • Build strong partnerships with service line owners and managers
  • Coach service lines on service design principles and methodologies
  • Serve as a trusted advisor for service management questions and challenges
  • Facilitate knowledge sharing and best practices across service lines

Continuous Improvement

  • Identify opportunities to enhance service definition and catalog processes
  • Guide the implementation of feedback mechanisms to capture insights
  • Drive standardization and efficiency in service catalog management
  • Promote innovation in service design and delivery methods

About you

Experience:

  • 5+ years of experience in service design, service management, or related fields
  • Proven track record in guiding service catalog development and implementation
  • Experience with service management tools and platforms (ServiceNow, etc.)
  • Experience in applying service management frameworks
  • Experience in project management and leading cross-functional initiatives
  • Experience partnering with diverse stakeholders across organizational boundaries
  • Experience in a business domain preferred

Soft skills:

  • Strong coaching and facilitation abilities
  • Excellent communication skills with ability to translate complex concepts into clear guidance
  • Strategic thinking with focus on enabling service lines for success
  • Project management skills including planning, organization, and execution
  • Persuasive in advocating for standardized approaches and solutions
  • Collaborative mindset with ability to influence without direct authority

Technical skills:

  • Advanced in service design methodologies and techniques
  • Strong in service catalog management principles and practices
  • Proficient in project management methodologies and tools
  • Proficient in process mapping, service blueprinting, and documentation
  • Working knowledge of service management platforms and their capabilities
  • Understanding of IT and business service management principles

Languages: English (fluent)

Poursuivre le progrès. Découvrir l’extraordinaire.

Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.

Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.

Postulez maintenant
Notre processus de recrutement
Préparer votre CV et postuler
Se préparer à l’entretien

  • Vous n'avez pas encore consulté aucune d'offres d'emploi

  • Vous n'avez pas encore enregistré d'offres d'emploi.

Homme de profil, souriant devant un mur de notes postées

Hubs

De Bogota à Budapest, de Kuala Lumpur à Hyderabad, vos compétences font avancer le monde de Sanofi. Occuper un poste dans nos Hubs vous place au cœur de notre transformation mondiale. Nous travaillons sans relâche pour réduire le délai d’acheminement de nouveaux traitements pour les patients. Votre créativité et votre personnalité unique peuvent aider les autres à donner le meilleur d’eux-mêmes. Ensemble, accomplissons l’impossible.

Explorez nos Hubs aujourd’hui
Illustration of map pins on globe

En savoir plus
sur ce site

Plan du site

Un monde de possibilités

Rejoignez notre communauté
de talents

Que pourrions-nous accomplir ensemble ? Chaque Sanofien travaille sur des projets qui ont un véritable impact sur la vie des gens.

Inscrivez-vous dès aujourd'hui et découvrez nos dernières opportunités dès qu'elles seront disponibles.

Inscrivez-vous aujourd'hui