Order Management Senior Analyst

Order Processing Senior Analyst

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives.

Sanofi is seeking an experienced Senior Export Sales Order Management Analyst to join our dynamic team. In this crucial role, you will leverage your expertise to ensure our export sales orders meet all regulatory requirements, manage essential documentation, oversee the entire export flow process, handle customs declaration management when applicable, and monitor the intercompany automation model. You will work closely with our Logistics team to facilitate efficient order preparation and transportation and collaborate with the Sales and Operations Execution team for product allocation. Your advanced analytical skills and deep understanding of export processes will be vital in maintaining smooth operations and compliance across our global export activities.

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Services (SBS) has doubled in size and increased its scope.

Our function at a glance:

Our O2C team to handle the following activities:  

Master data Management  Sales orders Management  Requests and Disputes Management  Credit Risk and Credit Data Management   Collections and Customer Contact Management  Cash Application and Receivables Management   AR related Month-end Closing, Reporting and Non-trade Invoice Management  

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

Main responsibilities:

• Responsible for managing the export sales order compliance process. This includes tasks such as export licence assignment and verification, ensure controls compliance.
• Handle documentation processes checking and validating export documents, determining optimal documentation requirements.
• When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution)
• Support Customs Declaration whether through the GTP SAP module or via customs brokers specially in case of issues to solve.
• You will monitor the intercompany automation model to ensure its optimal execution through to the last billing entity, error detection and issues resolution.
• Monitor orders blocked and perform modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done
• Liaise with local responsible to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock)
• Liaise with Logistic (distribution & transport to ensure the deliveries and invoicing processes according to the expected lead times, and provide the necessary documentation for shipments
• Contribute to continuous improvement of order processing as required by Manager, Global Process Lead

About you

• Experience: At least 3 to 5 years’ Supply Chain experience with knowledge of order processing and customer service or similar (essential) preferably in Pharma  
• Soft and technical skills: Advanced understanding of international trade, export documentation, and compliance requirements
• Overall Order to cash knowledge including link with customer inventory management (essential)
• Strong problem solving, deductive and analytical skills (advantageous)  
• Good business acumen (advantageous)  
• Experience in process improvement project (advantageous)
• Hands-on experience of SAP (essential) preferably in S4 Hana
• Expertise in SAP GTS is a plus
• Extended practices of SD SAP module with different functionalities
• Strong understanding of customer inventory management
• Experience with Case management tools (advantageous)
• Knowledge of Microsoft Office and expertise of MS Excel (essential) 
• Ability to interact with internal and external stakeholders in issue resolution (essential) 
• Detail-minded, clear thinker, quick learner 
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential) 
• Good communication skills (essential) 
• Languages: Excellent English written and verbal
• Second European language is a plus 

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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