Patient Support Services - CRM (Salesforce Health Cloud) Reporting Analyst

Job Title: Patient Support Services - CRM (Salesforce Health Cloud) Reporting Analyst

Location: Cambridge, MA

About the Job

We are seeking a skilled CRM Reporting Analyst to join our Patient Support Services team, playing a critical role in optimizing and enhancing our reporting capabilities to support Business and Operational Leaders. This position focuses on working with key stakeholders to understand reporting needs and building out dashboards and reports within the CRM platform. They will analyze, document, and enhance the reporting capabilities that will be used to drive actionable insights.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Conduct stakeholder interviews, workshops, and requirements gathering sessions to understand business reporting needs.

• Create Reports and Dashboards to support the needs of the PSS Operations Teams.

• Identify trends to gaps and improve productivity/operational efficiencies.

• Assist with data quality checking and clean up.

• Participate in the design, build, and implementation of any/all related CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts.

• Support PSS data management strategy in the design, integration, and migration activities.  

• Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers.

• Work with our internal and/or external teams to support and or troubleshoot issues as needed.

About You 

Qualifications:

• Completion of a bachelor’s degree (or higher) or another closely related field.

• 2+ Years building reports and dashboards within Salesforce.

• 3+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.

• Experience with Salesforce Health Cloud,

Preferences:

• Proven ability to lead and influence teams without direct authority.

• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.

• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

• Experience with CRMA, Tableau, PowerBI.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. 

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.